Job Description
- As you tackle your new tasks for the day, you know that it will lead to one thing: providing the best people experience to our teammates and supporting our frontline.
As the Director of Shared Services , you will:
- Lead your team to support all functions of HR globally;
- Work closely with our leaders to achieve cost-effective outcomes through Process, Data, and HR Technology standardization.
- Delivering on quality is a team effort spanning multiple departments and you will help bridge the gap;
- Be responsible for working closely with site HR, Total Rewards, and HRIS to identify quality initiatives;
- Ensure that these groups work with urgency and efficiency to deliver our employee commitments;
- Become the expert of all relevant processes leveraged across the TaskUs HR organization;
- Dive deep into the processes and procedures of shared services and identify ways to streamline and improve;
- Demonstrate a hands-on, high energy work ethic and championing a team player attitude. Your team is essential to the employee experience
- Develop clear strategic roadmaps by partnering with Site HR Leaders and other internal departments such as Finance, IT, etc.
- Establish clear service performance metrics to measure the team s effectiveness
- Guarantee all critical issues and questions are responded to promptly
- Enhance HR delivery and monitor overall effectiveness (eg benchmarking, service evaluations, CSAT reviews) by implementing appropriate programs, policies and procedures
- Ensure compliance and company policies are being met across Shared Services
- Drive a customer-centric mindset across HR Shared Services through collaboration across geographies
- Guide teams to meet all productivity, quality and cost targets through an ongoing process of review that drives a culture of continuous improvement
- Build a strong sense of community throughout the HR teams globally by aligning practices, as well as policies and procedures
Do you have what it takes to become a Director of HR Services
Requirements:
- At least 8-10 years of HR Service Delivery experience. At least 2 years experience as a Director or equivalent preferably from a BPO company
- Strong leadership and passion for leading and implementing processes across the globe
- Intermediate understanding of service and process architecture throughout HR and aligning departments
- Proven track record of collaborating with cross -functional groups to produce results
- Demonstrated ability to perform well in a rapidly changing global team
- Excellent communication skills both written/verbal
- Strong critical thinking and exceptional problem-solving skills
- Passion for our mission of ensuring a people-first mentality and servant leadership
