Designation- Director, Hospitality Services
Location - Kalyani Tech Park, Blore
What this job involves:
Role Overview
The Hospitality Director is responsible for end-to-end leadership of large-scale hospitality operations, including high-volume café management, strategic resource planning, event execution, people leadership, and client stakeholder engagement. This role requires proven capability in managing complex hospitality environments serving 7,000+ unique users, delivering exceptional service standards while aligning operations with client objectives and business outcomes.
Key Responsibilities
- Café & Food Services Operations (High-Volume Management)
- Lead and manage café operations serving a minimum of 7,000 unique users, ensuring efficiency, scalability, and consistent service quality.
- Oversee daily operations including food production, service delivery, hygiene standards, inventory control, vendor management, and cost optimization.
- Implement standardized operating procedures (SOPs) to maintain food safety, compliance, and quality benchmarks.
- Monitor customer experience metrics, footfall data, and consumption trends to continuously improve service offerings.
- Ensure compliance with local food safety regulations, health codes, and internal audit requirements.
- Manage budgets, control operating costs, and drive financial performance without compromising service quality.
- Event Management & Large-Scale Engagements
- Plan, coordinate, and execute large-scale events, including corporate events, conferences, town halls, launches, and high-profile client engagements.
- Manage end-to-end event logistics: concept design, vendor sourcing, staffing, setup, execution, and post-event evaluation.
- Handle high-pressure environments with tight timelines, large audiences, and complex stakeholder expectations.
- Ensure events align with brand standards, client objectives, and hospitality best practices.
- Proactively manage risks, contingencies, and on-site issue resolution during events.
- Strategic Resource Planning
- Act as a strategic resource by aligning hospitality operations with broader business and client strategies.
- Forecast manpower, materials, and infrastructure requirements based on demand patterns and growth projections.
- Optimize staffing models, shift planning, and vendor partnerships to ensure operational efficiency.
- Contribute to strategic planning discussions, offering insights to enhance service delivery and cost effectiveness.
- Drive continuous improvement initiatives through data-driven decision-making.
- People Management & Leadership
- Lead, mentor, and develop large, multi-disciplinary hospitality teams including managers, supervisors, and frontline staff.
- Foster a high-performance, service-oriented culture focused on accountability, engagement, and professional growth.
- Oversee recruitment, onboarding, training, performance management, and succession planning.
- Address employee relations issues with fairness, empathy, and adherence to company policies.
- Ensure consistent training on service excellence, safety, and operational standards.
- Client & Stakeholder Management
- Serve as the primary point of contact for client stakeholders, ensuring strong relationships and high satisfaction levels.
- Understand client expectations and translate them into operational strategies and service delivery plans.
- Conduct regular reviews, presentations, and performance reporting with senior client representatives.
- Proactively manage escalations, resolve concerns, and implement corrective actions.
- Collaborate closely with internal teams and external partners to deliver seamless hospitality solutions.
Key Skills & Competencies
- Proven expertise in high-volume café and food service management
- Strong event management capabilities with experience handling large-scale events
- Strategic thinking and resource optimization skills
- Exceptional people leadership and team management abilities
- Strong client and stakeholder management skills
- Financial acumen with experience managing budgets and operational costs
- Excellent communication, negotiation, and problem-solving skills
- Ability to perform under pressure in dynamic, fast-paced environments
Qualifications & Experience
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field (preferred)
- 15+ years of progressive experience in hospitality operations, with senior leadership exposure.
- Demonstrated experience managing large teams and high-footfall food service environments
- Proven track record in managing complex client relationships and large-scale events
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
