Director – All India Soft Services
Account: Schneider Electric India (SEI)
Business Unit: Work Dynamics – Integrated Facilities Management (IFM)
Location: India (National Role)
Reporting To: Account Director / Country IFM Lead
Direct Reports: Regional Soft Services Leads, Facilities Managers, Vendor Partner Teams
Role Purpose
The Director – All India Soft Services is responsible for leading and governing the delivery of all soft services across Schneider Electric's India portfolio, including corporate offices, engineering centers, manufacturing support locations, innovation hubs, and other business facilities.
The role is accountable for developing and executing a best-in-class workplace experience strategy while ensuring operational excellence, compliance, sustainability, service consistency, and financial performance. The incumbent will lead large multi-location teams and strategic vendor partners, driving service innovation and continuous improvement aligned with Schneider Electric's workplace, employee experience, and ESG objectives.
Key Responsibilities
Strategic Leadership & Governance
- Develop and execute the national soft services strategy across the Schneider Electric India portfolio.
- Establish standardized operating procedures, governance frameworks, and service delivery models across all locations.
- Drive operational excellence, workplace experience enhancement, and continuous improvement initiatives.
- Act as the senior escalation point for all soft services-related operational matters.
- Partner with Schneider Electric leadership and JLL account leadership to align service delivery with business objectives.
Soft Services Operations Management
Provide strategic oversight and governance for:
- Housekeeping & Janitorial Services
- Pantry & Refreshment Services
- Reception & Front-of-House Services
- Mailroom & Courier Management
- Workplace Experience & Concierge Services
- Landscaping & Horticulture
- Pest Control Programs
- Event & Meeting Room Services
- Cafeteria and Food Services Governance
- Waste Management & Recycling Programs
- Employee Well-being and Hospitality Services
- Transport Services (where applicable)
Ensure consistent service delivery, standardization, and operational excellence across all Schneider Electric locations in India.
Client Relationship Management
- Serve as the primary senior leadership contact for Schneider Electric stakeholders regarding soft services.
- Build trusted partnerships with Business Leaders, HR, Procurement, EHS, Workplace Experience, and Corporate Real Estate teams.
- Conduct regular governance reviews and executive business reviews.
- Proactively identify opportunities to enhance workplace experience and service value.
Vendor & Contract Management
- Lead strategic vendor governance and performance management programs.
- Drive supplier optimization, innovation, and continuous improvement initiatives.
- Manage contract compliance, commercial performance, and service quality standards.
- Conduct periodic vendor reviews, audits, and benchmarking exercises.
- Support sourcing strategies and contract renewals in collaboration with Procurement teams.
Financial & Commercial Management
- Own national soft services budgets and financial performance.
- Develop annual operating plans, forecasts, and cost optimization roadmaps.
- Drive productivity improvements and efficiency initiatives while maintaining service quality.
- Monitor spend against budgets and identify cost-saving opportunities.
- Support business cases for workplace transformation and service enhancement projects.
Workplace Experience & Employee Engagement
- Champion employee-centric workplace programs that enhance engagement, productivity, and satisfaction.
- Lead initiatives supporting Schneider Electric's future workplace strategy.
- Monitor workplace experience metrics and employee feedback programs.
- Drive hospitality-led service culture across all sites.
Compliance, Risk & Safety
- Ensure compliance with Schneider Electric EHS standards, JLL policies, and statutory regulations.
- Lead soft services risk management and business continuity planning.
- Support crisis management, emergency preparedness, and incident response activities.
- Ensure audit readiness and closure of compliance observations.
Sustainability & ESG Leadership
- Support Schneider Electric's sustainability and decarbonization objectives.
- Drive waste reduction, recycling, water conservation, and sustainable procurement initiatives.
- Promote environmentally responsible workplace practices and vendor compliance.
- Track and report ESG-related soft services metrics.
Team Leadership & Talent Development
- Lead a geographically dispersed team of regional managers, site leaders, and vendor personnel.
- Develop succession plans and talent pipelines.
- Foster a culture of accountability, collaboration, innovation, and service excellence.
- Coach and mentor future leaders across the account.
Key Stakeholders
Internal
- Schneider Electric India Leadership
- Corporate Real Estate Teams
- HR & Employee Experience Teams
- Procurement & Finance
- EHS & Security Teams
- IT & Workplace Technology Teams
- JLL Account Leadership
External
- Strategic Service Partners
- Soft Services Vendors
- Food Service Operators
- Workplace Experience Providers
- Regulatory Authorities
Experience
Experience & Skills
- 15+ years of progressive experience in Facilities Management, Workplace Services, Hospitality Management, Corporate Real Estate, or Integrated Facilities Management.
- Minimum 8–10 years managing large-scale soft services operations across multiple sites and regions.
- Proven leadership experience in multinational corporate environments.
- Experience managing large vendor ecosystems and national service contracts.
- Exposure to workplace transformation, employee experience, and ESG programs is highly desirable.
Technical & Functional Competencies
- Multi-site Facilities & Workplace Operations
- Vendor & Contract Management
- Financial Planning & Budget Management
- Service Excellence & Hospitality Management
- Governance & Performance Management
- Risk & Compliance Management
- Business Continuity Planning
- Workplace Experience Programs
- Sustainability & ESG Initiatives
- Change Management & Transformation
Leadership Competencies
- Strategic Thinking
- Executive Presence
- Stakeholder Influence
- Customer Centricity
- Commercial Acumen
- People Leadership
- Decision Making
- Innovation & Continuous Improvement
Technology Skills
- CAFM / IWMS Platforms
- ServiceNow
- SAP
- Power BI & Analytics Tools
- Microsoft Office Suite
- Workplace Experience Technologies
Key Performance Indicators (KPIs)
Operational Excellence
- SLA Achievement (%)
- Service Quality Scores
- Audit Compliance Scores
- Corrective Action Closure Rates
Financial Performance
- Budget Adherence
- Cost Optimization Savings
- Vendor Productivity Improvements
Workplace Experience
- Employee Satisfaction Scores
- Workplace Experience Index
- Stakeholder Satisfaction Ratings
Vendor Management
- Vendor SLA Compliance
- Contract Performance Scores
- Innovation & Continuous Improvement Deliverables
Sustainability
- Waste Diversion & Recycling Rates
- ESG Compliance Metrics
- Sustainability Program Achievement
People & Culture
- Employee Engagement Scores
- Talent Retention
- Training & Development Completion
Education & Professional Qualifications
- Bachelor's Degree in Hospitality Management, Facility Management, Business Administration, Engineering, or related discipline.
- MBA preferred.
- IFMA, RICS, FMP, CFM, SFP, NEBOSH, IOSH, or equivalent professional certifications preferred.
Why Join JLL on the Schneider Electric Account
This role offers an opportunity to lead one of India's most prestigious integrated facilities management portfolios, driving workplace experience, sustainability, operational excellence, and innovation across a nationally distributed corporate real estate footprint. The successful candidate will play a key leadership role in shaping the future workplace experience for Schneider Electric employees while delivering measurable business value and industry-leading service outcomes.
