Director - Email Deliverability Services

MoEngage is seeking an experienced and strategic Director of Email Deliverability Services to join our team. In this pivotal role, you will lead our Email Deliverability Consulting practice, overseeing a team of consultants while defining and implementing sophisticated email deliverability strategies for our enterprise clients. If you bring 10+ years of proven experience in email deliverability consulting and people management, with a track record of driving operational excellence and client success, we encourage you to apply.

Key Responsibilities

Leadership & Team Management

• Build, mentor, and lead a high-performing team of Email Deliverability Consultants across global regions.
• Establish clear performance metrics, career development paths, and growth opportunities for team members.
• Drive operational excellence through process optimization, resource allocation, and workflow management.
• Foster a collaborative culture that promotes knowledge sharing and continuous improvement.

Strategy & Consulting

• Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges.
• Develop innovative email deliverability methodologies and best practices tailored to client needs.
• Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes.
• Stay at the forefront of industry changes, including ISP policies, authentication standards, and compliance regulations.

Business Growth & Client Success

• Collaborate with Sales and Customer Success teams to identify upsell opportunities and expand service offerings.
• Drive revenue growth through high-quality deliverability consulting services.
• Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics.
• Develop ROI models to demonstrate the business impact of improved email deliverability.

Cross-Functional Collaboration

• Work closely with Product Management to influence the product roadmap for deliverability features.
• Partner with Marketing to develop thought leadership content showcasing MoEngage's expertise.
• Collaborate with Technical Support and Engineering to resolve complex client issues.
• Align with Customer Success to ensure seamless client experiences and service delivery.

Qualifications & Requirements

Experience

• 10+ years of progressive experience in email deliverability consulting, with significant experience serving enterprise clients.
• 5+ years of people management experience, preferably leading distributed teams in a services environment.
• Proven track record of building and scaling operations teams in a high-growth environment.
• Experience working with global ISPs and managing sender reputation across various regions.

Technical Knowledge

• Deep expertise in email authentication protocols (SPF, DKIM, DMARC).
• Comprehensive understanding of deliverability monitoring tools and analytics platforms.
• Proficiency in interpreting deliverability data and transforming insights into actionable strategies.
• Knowledge of email compliance regulations across different markets (CAN-SPAM, GDPR, CASL, etc.).

Skills & Attributes

• Exceptional leadership abilities with a focus on team development and operational excellence.
• Outstanding verbal and written communication skills with the ability to translate complex technical concepts for various audiences.
• Strong business acumen with an understanding of how deliverability impacts marketing ROI.
• Strategic mindset coupled with a hands-on approach to problem-solving.
• Customer-centric approach with a passion for driving client success.

Education

• Bachelor's degree in Marketing, Business, Computer Science, or a related field; advanced degree preferred.
• Relevant industry certifications (e.g., CIPP/E, email marketing certifications) are a plus.