Job description
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To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Future of X:
The Future of X (FoX) team is dedicated to transforming and creating a digital-first experience for support and services at Juniper. We are investing in a state-of-the-art digital technology stack, leveraging AI and automation to simplify customer journeys, enhance support experiences, and accelerate processes often by enabling self-service capabilities. Key components of our solution include omnichannel platforms, portals, and digital suite of automation tools, providing customers with seamless, low-effort engagement options and enabling faster issue resolution, often without the need to open a case.
To build these complex solutions, our team consists of domain experts, architects, data scientists, data engineers, and MLOps professionals, managing the entire solution lifecycle from concept to deployment. On the GenAI/AI front, we develop solutions tailored to Juniper s business objectives.
Finally, every solution we bring to market is fully integrated into Juniper s customer support and services technology stack, ensuring a seamless and impactful digital experience.
Responsibilities:
We are seeking an experienced and strategic leader to own and lead AI Center of Excellence for Future of X with charter to transform digital customer experience. Develop solutions that aligns with the organizational goals and objectives with traditional AI/ML, Generative AI and Large Language Models.
- Lead the evolution of the Data Engineering, Machine Learning and AI capabilities through the solution lifecycle
- Collaborate with project teams, data science teams and other development teams to drive the technical roadmap and guide development and implementation of new data driven business solutions.
- Create playbooks, frameworks, and IP to strengthen delivery.
- Enable customers to adopt solutions to achieve improved business outcomes.
- Attract, develop, and retain talent with relevant skills.
- Develop technical governance for data solution design and implementation leveraging leading industry practices.
- Drive latest innovations and market trends in AI/ML, NLP, Information retrieval, Generative AI, Large Language Models to influence technology decisions, strategy and incorporate emerging practices into our solutions.
Qualification and Desired Experiences:
- 15+ years in data and analytics with expertise across AI, ML, data platforms, BI tools, and data engineering
- 12+ years of experience in a technical leadership role; exceptional people management, supervising strategic projects
- Bachelor s or Master s degree in Data Science, Computer Science or related disciplines
- Experience with leading and architecting and building infrastructure to manage the Data/AI model lifecycle
- Deep understanding of technology trends, architectures and integrations related to Generative AI
- Hands-on experience with advanced analytics, predictive modelling, NLP, information retrieval, deep learning etc
- Strong track record of managing high-performing teams and shaping data practices.
- Demonstrated experience of successfully delivering complex initiatives with tight timelines
Tech skills :
- AWS , Databricks, Snowflake, Python, Pyspark, Docker, Kubernetes, Terraform, Ansible, Prometheus, Grafana, ELK, Hadoop, Spark, Kafka, Elastic Search, SQL, NoSQL databases, Postgres, Cassandra, Salesforce
Personal Skills:
- Strong acumen with ability to translate data insights into business impact
- Entrepreneurial mindset combined with strong problem solving, execution and solution design skills
- Build an open, authentic, positive working culture for the team.
- Ability to engage and communicate technical subjects to both technical and business audiences
- Self-motivated and innovative; confident when working independently and an excellent team player with a growth-oriented personality
- Maturity to deal with ambiguity and uncertainty of change
- Effective time management skills which enable you to work successfully across functions in a dynamic and solution-oriented environment while meeting deadlines
- Ability to collaborate cross-functionally in a fast-paced environment and build sound working relationships within all levels of the organization
- Ability to handle sensitive information with keen attention to detail and accuracy
- Passion for data handling ethics and solve complex problems with creative solutions
- Demonstrate perseverance and resilience to overcome obstacles when presented with a complex problem.
