Director - Customer Success

Cloudsek Information Security

Bengaluru

9-14 Years

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Posted a month ago
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Job Description

Leadership and Strategy:Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our products and services.
Customer Onboarding:Oversee the onboarding process, ensuring that customers are effectively integrated and trained on our solutions.
Relationship Management:Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges.
Proactive Engagement:Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies.
Collaboration:Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement.
Team Development:Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning.
Customer Advocacy:Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives.
Reporting and Metrics:Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.

More Info

Job Type:

Permanent Job

Industry:

Cyber Security

Role:

Network Administrator, System Security - Engineer, Director on Board

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Cloudsek Information Security

CloudSEK is an Artificial Intelligence-driven Unified Risk Management Enterprise, focused on customised, intelligent security monitors and systems.
CloudSEK helps organisations monitor and manage their security posture in real-time from the perspective of an attacker. CloudSEKs flagship SAAS based product X Vigil is based on the combined strength of the powerful AI and Machine Learning. Backed by extensive research of more than 5 years, CloudSEKs proprietary, AI based machine learning platform is able to provide timely, specific and actionable intelligence to organisations, allowing them to intervene and prevent costly breaches and losses.

Job ID: 129080023

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