Director, Analytics and Insights

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
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The Director, Analytics & Insights leads the Consumer Group analytics, business intelligence, and insights function to enable data-driven decision-making, commercial growth, customer experience enhancement, and operational optimization across the organization.

The role is responsible for shaping and executing the enterprise analytics strategy, advancing AI and data capabilities, and embedding a culture of evidence-based decision-making across business functions.

Working closely with senior business and technology stakeholders, the role translates complex data into actionable strategies that support business transformation and long-term competitive advantage.

Make an impact by:

• Develop and lead the Consumer analytics and insights strategy aligned to corporate and business priorities - Analytics initiatives deliver measurable business impact and support strategic decision-making.
• Drive data-driven transformation across commercial, customer, operational, and digital domains - Increased adoption of analytics and evidence-based decision-making across the organization.
• Partner with senior business leaders to identify growth opportunities, customer insights, and operational improvements - Improved revenue growth, customer retention, customer experience, and operational efficiency.
• Lead and develop high-performing analytics and BI teams - Strong analytics capability, talent retention, and succession pipeline
  Establish analytics governance, standards, and best practices across the enterprise - Improved data quality, consistency, compliance, and governance maturity.
• Drive enterprise KPI management, executive reporting, and performance insights - Timely, accurate, and actionable management reporting for executive decision-making.
• Collaborate with technology and data teams to modernize analytics platforms and data infrastructure - Scalable, reliable, and future-ready analytics ecosystem supporting business growth.
• Manage analytics investment priorities, budgets, and resource allocation (Consumer Data Squad).
• Champion innovation in analytics, AI, automation, and customer intelligence capabilities.

Skills for Success:

• Degree in Business, Analytics, Data Science, Computer Science, Economics or Engineering.
• 12-15+ years of experience in analytics, business intelligence, data science, or insights functions, preferably within telecommunications, technology, or large consumer-facing organizations.
• Proven leadership experience managing large, cross-functional analytics or data teams.
• Strong track record of delivering measurable business outcomes through analytics and data-driven strategies.
• Strong understanding of advanced analytics, predictive modelling, AI/ML, and data visualization techniques.
• Proficiency in analytics and BI tools such as SQL, Python, R, Tableau, Power BI, or similar platforms.
• Strong understanding of data governance, privacy, cybersecurity, and regulatory requirements.
• Proven ability to lead organizational change and drive analytics adoption.
• Ability to balance innovation with operational execution and governance requirements.