Description
We are seeking a motivated individual to join our Direct Banking team in India. The ideal candidate will have 1-2 years of experience in banking or customer service, with a passion for delivering exceptional service to our clients.
Responsibilities
- Manage customer inquiries and provide product information related to direct banking services.
- Assist in the onboarding process of new customers and ensure a smooth transition to direct banking services.
- Handle customer complaints and resolve issues effectively to enhance customer satisfaction.
- Collaborate with cross-functional teams to improve service delivery and streamline processes.
- Conduct market research to identify new opportunities for direct banking services.
Skills and Qualifications
- Bachelor's degree in Finance, Business Administration, or a related field.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Basic understanding of banking products and services.
- Ability to work under pressure and meet deadlines.
- Detail-oriented with strong analytical skills.
