Digital Workplace Technology Solutions Architect

Job Title

Digital Workplace Technology Architect

Experience

10–15+ years in Digital Workplace, End-User Computing (EUC), and Enterprise IT Architectre

Locaion

Hyderabad

Role summary

The Digital Workplace Technology Architect is responsible for defining, designing, and governing end-to-end Digital Workplace solutions that enable secure, scalable, and user-centric employee experiences. This role drives architecture across Modern Endpoint Management, Collaboration, Identity, Security, and Automation, aligned with Cloud-first and Zero Trust principles, and delivered through Managed Services (MSP) and Transformation engaements.

The architect acts as a trusted advisor to customers, delivery teams, and leadership, translating business requirements into robust Digital Workplace archietures.

Key Resposibilities

Architecture & Soltion Design

• Define end-to-end Digital Workplace architectre covering:

o Endpoint devices (windows, macOS,iOS, Android)

o Identity & Access (Entra ID, Conditional Acess, MFA, SSO)

o Collaboration & Productivity (Microsoft 365, Gogle Workspace)

o Endpoint Secuity & Zero Trust

• Design reference architectures, HLDs, LLDs, and solution blueprints for enterprise and midmarket customers.

• Align Digital Workplace solutions with Cloud (Azure/AWS/GCP) and Infrastru

cture Managed Servces architectures.

• Lead tenant-to-tenant migrations, workplace transformations, and modrization programs.

Endpoint & workplace Technologies

Architect and govern:

o Mirosoft Intune

(MDM/MAM)

o Autopilot

Zero-touch provisioning o macOS management (Jamf)

o Patch, compliance, and evice lifecycle management

• Design cross-platform endpoint strategies or BYOD, COPE, COBO models.

• Standardize device baselines, polces

, and security controls.

Identity, Security & Zero Trust

• Design Zero Trust Digital Wokplace architectures incuding:

o Identity-driven access

o Device trust and cmpliance

o least privilege access

• Integrate:

o Entra ID, Okta, or hybrid identity models

oConditional Access, Defender, EDR/XDR o Privileged Identity Management (PIM)

• Ensure alignment with compliance fram

eworks IO, SOC2, GDPR, regional regultions).

Managed Services & Operations

• Define DigitalWorkplace MSP operating mod

el, including:

o L1/L2/L3 support boun

daies

o Tooling, automation, and self-serice

o

SLA, KPI, and experience metrics (DEX)

• Ceate runbooks, SOPs, and automati

on playbooks.

• Enable shift-left strategiesand reduce operational toil through automation.

• Support service onbading, transition, and steady-sate operations.

Customer Engagement & Advisory

• Act as solution lad and technical authority in customer engagements.

• Lead workshops, assessments, and roadmap discussions.

• Provide architctural guidance during

RFPs, presales, and proposals.

•

Translate businesoutcomes into Digital Workplace tehnology roadmaps.

Governance, Standards & Enablement

• Etablish architecture standards, patterns, and guardrails.

• Mentor engineers and

architects across EUC and Workplace teams.

• Review desins for quality, security, scalability, and cost efficiency.

• Stay current withvndor roadmaps and emerging Dgital Workplacetechnologies.

Required Skills & Experience

Core Experience

• 10+ years in Digital Workplace / EUC / Enterprise IT Architecture

• Strongexperience designing large-scale Digita

l Workplace environmens

• Proven experienc in workplace transfomations and migrations

Technical Expertse

• Microsoft Ecosystem

o Microsof 365, Entra ID,

Intune, efender

o

Autopilot, Windows 10/11 Enteprise

• Apple & Cros-Platform

o macOS, OS management

(Jamf preferred)

o Andoid Enterprise

•

Identity & Secrity

o Zero Trus, Conditional Access, MFA

o Endpoint Securt &

Compliance

• Cloud Platfrms

o Azure (mandatory), AWS/GCP (good to

have) Architecture & Documenation

• Architecture fraeworks exposure

(TOGA preferred)

• Exprience creating:

o Reference architectures

oSolution blueprints

o Operating models

• Strong documentation and prsentation skills

Soft Skills

• Strong stakeholder

managemen and communication skills

• Ability to engage with CO, IT leaders, and enginering teams

• Consulting mindset with problem-solving orientation

Preferred Certifications

• Microsoft Certified: Enerprise Administrator / Security Architect

• Micrsoft Intune / Modern Workplace certification