Digital Workplace- SCCM intune

Functional Title: Senior Support Analyst Workspace Technology Department : IT Business Area: Workspace Technology Hiring Manager: Steven MH Wong HR Business Partner: Meghna Solanki Employment Location: Pune Grade : Associate Employee Group: Permanent Job Category: Full Time Please note - all methods of hiring will take place concurrently so if you are interested in this opportunity it is recommended you apply as soon as possible Department Summary Workspace Technology Department consists of centralized team providing Engineering solutions in Desktop Messaging and collaboration Tools Active Directory Video Conferencing and Intranet Web tools Position Description The Senior Support Analyst IT Consultant is a senior support role which provides comprehensive project implementation and operational support to a wide spectrum of workspace technologies office automation systems and all associated technology building blocks be they product or service on-prem or Cloud The successful candidate is expected to possess an abundance of relevant technical skills and real-world experience implementing and operating workspace technology and a demonstrable track record of successful infrastructure project implementation This role is for technology incumbents who are visionary and passionate about end user technologies and ready to accept new challenges while navigating the rapidly evolving technology landscape At the same time this role must ensure all technology adoptions adhere to the firms design commandments IT security compliance and regulatory requirements Job Responsibilities Provide technical support including diagnosis analysing repair set-up configuration etc Assume end-to-end support ownership of the 8 Workspace service towers: E-Comms Messaging Active Directory Unified Communications Collaboration Desktop Engineering Mobility EFSS Video Conferencing Web Tools Articulately respond to client questionsconcernscomplaints Keep clients informed on request status Ensure proactive monitoring of all workspace systems and diligently identify and mitigate issues and weaknesses before they manifest into audit concerns or business impact Ensure the health and robustness of workspace systems in providing global business agility stability and continuity Document the design and implementation record of workspace systems in a structured and consistent manner so that relevant teams can consume accordingly Ensure that all client incidents or requests for service are recorded in the automated Service Desk system that information is updated on a timely basis as service incidents are responded to and that information is of sufficient quality and detail that another technician can assume responsibility for the next step in incident resolution UEMDynamics SCOM SCCM Quest ActiveRoles Server Quest Password Manager Quest Analytics GPO Windows Server and Desktop OS Microsoft SCCM and SCOM Experience with delivery and support of audio and videoconferencing systems - MS Teams and Zoom experience an advantage Demonstrable action taker attitude and responsiveness to business requests Excellent command of digital tools to manage projects and daily tasks at both a team and personal level Excellent communication Email phone IM and verbal presentation skills Team player good personality and motivation Good interpersonal and communications skills Good command of written and spoken English Microsoft MCSE or MCP will be an advantage Investment bank or regulated industry experience will be an advantage