Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Description :
The Role:
You are a proactive leader who thrives on moving IT operations from reactive ticket-handling to a modern, automated, and employee-first model. You don't just keep the lights on—you challenge the status quo to make things better. You are comfortable with ambiguity, take full ownership of the employee journey, and lead by coaching others to adopt a solve the problem first mindset.
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role you will:
- Elevate the team: You will coach our 24x7 global support staff, moving the culture from simply closing tickets to understanding root causes and driving long-term value.
- Simplify and automate: You will identify repetitive tasks and use your expert judgment to eliminate friction through automation and AI-driven workflows.
- Operational excellence: Monitor support metrics and system performance to surface actionable insights, quantify ROI, and drive continuous improvement across global operations.
- Drive structure: You will bring order to global support by standardizing processes across all regions, ensuring we all speak the same language and provide a consistent experience.
- Bridge the gap: You will act as a one-stop resource for alignment, ensuring technical changes are communicated clearly and empathetically to our diverse, global workforce.
Key Qualifications
For consideration, you must bring the following minimum skills and behaviors to our team:
- Educational background: Bachelor's degree in information technology, computer science, or a related field (preferably B.E./B.Tech, B.Sc. Computer Science, or MCA).
- Professional experience: Minimum of 5 years of experience in modern workplace technology and IT service management (ITSM), with a proven track record of automating workflows and improving the global employee experience.
- Leadership mindset: Proven experience in leading or coaching technical teams through change and continuous improvement.
- Operational expertise: A strong understanding of modern support frameworks (like ITIL) and how to move complex tasks toward automation (shift left).
- Technical curiosity: You are hands-on with ITSM tools (like Jira Service Management) and are excited about using AI and scripting to accelerate support.
- Data-driven storytelling: You can turn support metrics into actionable insights that improve the employee experience.
- Communication excellence: Ability to handle global escalations with ownership and craft clear, jargon-free guidance for non-technical users.
- Global mindset and flexibility: Willingness to work flexible hours to support a 24x7 global operation and provide functional guidance to a team distributed across multiple time zones.
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
