Digital Technology Senior Team leader - End User Support Engineering

LeadCordant Technical SupportEngineer

Are you an experienced LeadCordant Technical SupportEngineerlooking for a new role

Would you like to be a part of successful team

A technicalroleresponsible for PostSalessupport ofCordant and Bently Nevada products and Services.This can include technical support forcustomer requests,remote help,field services,or other servicerequests.Support to be delivered primarily viaemail/web/remoteservices,telephone,orteleconference.This role contributes to theeffectiveness and growth of ourIoT products andTechnical Support team by providingtechnicalassistanceusingdeep technicalexpertise.

Role Summary:

Baker Hughes has an opening for aTechnical Support SpecialistlocatedinIndia.

As a Bently NevadaLeadTechnical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of post-sales technical issues.

This includes active, online system troubleshooting and issue resolution forCordant andBently Nevada hardware, software,Cloud computing, IoT,and services products.

The Bently Nevada Technical Support (TS) centers arelocatedstrategically to provide support to customers around the world. TS providesexpertisethrough their knowledge of the products and closerelationshipswithtechnicalsupporting staff.They are our face to the customer when customers are looking for technical supportand issue resolution.

Bently Nevada's TS is a key pillar to our organization as it is typically the first line of defense to all customer and product related issues.

Essential Responsibilities:

In the role ofLeadTechnical Support Specialist, you will:

• Treat all HSE topics and Safety as top priority.

• Provide strong customer value delivery.

• Focus, Develop and executetechnicalsupport strategy associated with all Bently Nevada hardware and software products.

• Work hand in hand with Sales, Services,and Engineering to solve complex technical issues.

• Utilize SFDC case logging tools to ensure proper case tracking andtimelycase closure.

• Development ofCordant andBently NevadaTechnicalSupportKnowledge Base.

• Present technical subjects to varied audiencesincludingcustomers technicalexpert.

• Desireto learn and teachothers.

• Strongproblem-solvingskills.

• Team player - working closely with Product Line / Customer Experience, Services, Sales,EngineeringTechnology, and other online support teams.

• Diagnose Hardware and Software problems.

• Provide technical direction, andassistanceto the customer, user, and other service personnel in the diagnostic andlong-termmaintenance of Bently Nevada Hardware and Software.

• Excellent written and verbal communication skills to convey technical concepts to business and technical personnel.

• Complete documentation of findings / recommendations. Create,review,and interpret technical reports (KnowledgeBase).

• Assess site Safety andworkper BH Health, Safety and Environmental Policies

• Drive customer satisfaction through commitment to quality

Eligibility Requirements:

• Travel 10% of the time to visit customers, asrequired.

• Possess a valid driver's license and passport (or able to obtain a passport).

• Bachelor'sDegree inin STEM Field (Science, Technology, Engineering, Math) from an accredited college or university (associate degree in a STEM field from an accredited college or university with 6 years of experience or equivalent.

• Ability to obtain certifications needed for customer site entryif needed.

• Strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.

Desired Characteristics:

• Demonstrate confidence andassurancedealing with people.

• Self-starter with minimal supervisionrequirements able to work independently ability to prioritize, organize work, and meet deadlines.

• Ability to set/meet aggressive targets and work under stressful working conditions.

• Experience working under stressful working conditions.

• Strong computer skills both Hardware and Software, operating systems, plusmodern officeskills.

• Experience with Networking devices,protocols, IoT, and cloud computing.

• Knowledge ofindustrial plantmachinery operation andcontrolssystems.

• Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors).

• Industry Process knowledge (Power Gen, LNG, Fertilizer,Ethylene, manufacturing…) Knowledgeof machinery protection and management systems

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities

• Safety net of life insurance and disability programs

• Tailored financial programs

• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Digital Technology Senior Team leader - End User Support EngineeringAbout Us:
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