Digital R&D Veeva CoE Leader

Key Responsibilities

• Managing Veeva platform-specific configurations and governance

• Ensuring compliance with GxP requirements where applicable

• Coordinating with Technical Service Owners and Business System Owners

• Managing Key Users and training programs

• Overseeing Veeva documentation management processes

Looking after Incident Management, Problem Management, Service Request Management,

Change Management, Issue Management.

•Continuous support for the ongoing projects, migrations, generic releases and minor

releases – hypercare process setup, hypercare meetings, trackers reporting, governance.

•Managing and leading a group of support team members (vendors/contractors). Mentor and

support junior configuration engineers and DevOps specialists, promoting a culture of

technical excellence and knowledge sharing.

•Assess and manage the impact of Veeva product releases (three times per year); plan and

orchestrate remediation and upgrade activities with cross-functional teams.

•Partner closely with Product Line Owners, Scrum Masters, and business stakeholders to

define configuration strategy and ensure regulatory and compliance alignment.

•Oversee the documentation of system designs, configurations, and technical decisions using

JIRA, Confluence, and validated repositories.

• Ensure adherence to GxP regulation, and Data Integrity standards across all deliverables.

Collaborate with Veeva and strategic partners to leverage best practices and emerging

features within the Vault suite.

•Drive continuous improvement initiatives around configuration governance, automation, and

operational efficiency.

•Provide expert support for critical incidents and major platform changes in partnership with

AIMS and Service Management teams.

•Define and drive functional strategies across their domain.

• Work closely with senior business leaders to advise and influence strategic matters.

• Set global strategy and design global solutions

• Provide functional domain expertise to solve complex business challenges

• Build capabilities and share best practices across the organization

• Continuously monitor market evolution and screen external trends

Own, design, and govern COE-specific processes. Work upon implementation of global

strategies within COE.

•Lead a team of 30+ internal and external Veeva Resources

• Manage R&D Veeva Budget including license cost to the tune of 80 Mn

Required Skills & Qualifications

Bachelor's or master's degree in computer science, Information Systems, Engineering, or a

related field.

•18+ years of progressive experience in Veeva Vault configuration and administration within

regulated (GxP) environments with at least 3 - 5 years in a leadership and delivery

management role.

•Experience in healthcare or life sciences domain.

Veeva Certification in one or more Vault applications is mandatory (e.g., RIM, Quality,

Clinical, Commercial).

•Proven expertise in Vault configuration components (lifecycle, objects, workflows, security

models, and SDKs).

•Strong understanding of software development lifecycles, release management, and change

control processes.

•Demonstrated experience working in Agile delivery models and collaborating with cross-

functional teams.

.Excellent stakeholder management, problem-solving, and communication skills with a

consultative mindset.

•Ability to lead complex technical discussions and influence decisions across senior technical

and business audiences.