Digital Product Manager

About Albertsons Companies Inc.:

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons Companies India:

At Albertsons Companies India, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company's technology journey to support millions of customers lives every day.

At the Albertsons Companies India, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons Companies India associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

We are excited to announce an opening for a Digital Product Manager at ACI. Please find below the details of the role and its responsibilities.

Skills Required: Product Manager, Product Management, Retail, SQL, Data Analysis, Business Reporting, E-commerce, UX

Experience Range: 6 - 9 years

Product Manager – E-commerce Fulfillment

Albertsons Companies is seeking a Product Manager to own and evolve the post-purchase fulfillment experience for e-commerce customers, spanning both delivery and pickup order journeys. This role is central to how we measure, report on, and improve operational and customer outcomes after checkout. The PM will also define high-impact use cases to improve the customer experience delivery and pickup experience.

The ideal candidate is someone who is genuinely comfortable in the data — writing SQL, shaping dashboards, and understanding what it takes to stand up reliable business reporting while also having a strong grasp on what makes an delightful experience for stakeholders – internal as well as our customers. Exposure to AI/ML or LLM-powered features is a plus, as some workstreams may involve associate-facing tools or automation.

You will work closely with Senior Product Managers, Designers, Engineering, and Data/Analytics partners to define requirements, execute roadmaps, instrument measurable outcomes, and continuously improve the post-purchase experience in production. This role is ideal for a PM who enjoys working at the intersection of data, operations, and customer experience in a complex retail environment.

Key Responsibilities:

• Roadmap Development: Build and maintain a strategic product roadmap for the post-purchase experience across both delivery and pickup order workflows, aligned to customer needs, associate pain points, and business objectives.
• Reporting & Insights: Define key metrics and partner with data teams to build and maintain business reporting that gives stakeholders clear visibility into post-purchase performance.
• Partner with engineering, UX, and business stakeholders across geographies to deliver high-impact features and enhancements.
• Champion a customer-first mindset, ensuring that product decisions are grounded in user insights, data, and measurable outcomes.
• Market & Competitive Analysis: Conduct deep market research and competitive analysis to identify opportunities and threats.
• Lifecycle Ownership: Manage the product lifecycle from ideation through launch and iteration.
• Requirements Gathering: Translate customer and business needs into clear product requirements and user stories.
• Monitor product performance and KPIs, using data to inform decisions and optimize outcomes.
• Proactively identify and mitigate risks, ensuring smooth execution across multiple workstreams and dependencies.
• Collaborate with global stakeholders, including exposure to US-based teams.

Experience:

• 6-9 years of product management experience
• Demonstrated experience owning data-driven or reporting-heavy product areas
• Experience working in Retail and E-commerce, order fulfillment, delivery, or pickup workflows is preferred
• Experience working in Agile product development environments
• Exposure to AI/ML or LLM-driven features is a plus

Required Skills:

• Hands-on experience with SQL and data analysis is required
• Basic to intermediate understanding of E-commerce and post-purchase operations, including both delivery and pickup order journeys
• Strong foundational product management skills and execution mindset
• Ability to work closely with Design and Engineering teams
• Strong problem-solving and analytical thinking skills
• Familiarity with LLM-powered tools

Competencies:

• Exceptional ability to articulate data insights to various audiences, from store operators to senior executives
• Curiosity and learning mindset
• Strong attention to detail
• Ability to break down complex problems into manageable components
• Collaboration and teamwork
• Bias for action and ownership
• Customer-focused thinking