Digital Product and Service Design Consultant

Job Description:

• Infosys Consulting the management and technology consulting unit of Infosys Ltd seeks Analysts Digital Product Service Design Innovation
• Join us to be a part of a globally renowned management consulting firm on the front line of industry disruption in next generation digital services and consulting

Key Responsibilities:

• Your team will be
• The practice of people with curiosity openness and transparency
• Guiding and helping each other constantly sharpens our craft and skills and creates purposeful outcomes that we can identify with and take pride in
• You are
• Strong in communication and storytelling with a minimum of 2 3 years working in the Digital Product and Service Design space
• Restless creative and innovative with a human centric mindset
• Ability to address business needs while adhering to industry and market trends by applying Design Thinking
• You also have experience designing solutions for at least one or more specific platforms related to CRM Customer Relationship Management eCommerce mobile apps conversational UI UX etc
• Also if you have working experience with tools like Figma XD Sketch etc
• have a decent knowledge of design principles have applied these in real life applications and have facilitated or co facilitated design workshops you will be someone we are looking to join us
• It will be an added advantage if you are exposed to product management and have knowledge and experience in understanding the handoffs between strategy business and technology development
• Being familiar with ADA WCAG 2
• 0 will add further weight to your case
• You will be responsible for
• Ability to extract insights on user needs prioritize highlight key challenges and opportunities in the current state and apply user centered design principles to create intuitive and user friendly interfaces
• Ability to create storyboards user flows experience journey maps service blueprints concept prototypes low to high fidelity wireframes facilitate design thinking workshops and ideation sessions and define service blueprints
• Collaborate with UX researchers to plan and collaborate to conduct usability testing sessions

Technical Requirements:

• Self starter with a strong background in leading teams and mentoring juniors
• Excellent presentation and facilitation skills and the ability to build relationships with management and leadership for product and design at various levels
• I have worked collaboratively with product owners and developers in an agile environment
• I am also able to easily liaise with Finance Business and Technology teams

Additional Responsibilities:

• Preferred Qualifications
• Master s degree in Product Service Interaction or relevant Design academia
• Demonstratable in depth knowledge and implementation experience to scale innovation and Digital Products using Lean Agile and SAFe methodologies
• Experience in working in design ops and design governance
• Experience in the e commerce Internet mobile space
• Financial services and banking industry creating back office and front office experience
• Proven ability to deliver under tight deadlines and challenging constraints
• Ability to collaborate within the firm and leverage existing resources
• Demonstrated thought leadership and ability to conceptualize and drive new solution service offerings and take them to market

Preferred Skills: