Digital Platform Specialist - User Support

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Yourrolesandresponsibilities

Inthisrole,youwillhavetheopportunitytocoordinateandfacilitatethedevelopment,implementation,andsuccessfulonboardingofdigitalsolutions.Eachday,youwillsupporttheuse andadoptionofdigitalplatformandsolutionsintothecustomerbusinessenvironmentalongwiththeirsubsequentoperationsandmaintenance. Youwillalsoshowcaseyourexpertisebyparticipatingintheideationworkstreamsfromidentifyingandvalidatingtheneedstodefiningthedevelopment.

Theworkmodelfortheroleis:#L1-Hybrid

Thisroleiscontributingtotheglobal functionin IEC LVMotors -divisioninIndia.MainstakeholdersareSales and Customers.

• Provide software support and engineering services across multiple areas, including end-user support and training, software maintenance, testing and quality engineering, DevOps, and software release management, with minimal supervision.
• Perform system testing and troubleshooting activities to validate final system configurations and ensure successful deployment and rollout.
• Deliver user training and retraining programs to facilitate smooth adoption of software solutions and provide ongoing technical support and maintenance services.
• Contribute to software product development initiatives by recommending new features, enhancements, and functionalities to strengthen the product roadmap and portfolio.
• Collaborate with cross-functional teams to drive continuous improvement and support strategic digitalization objectives.
• Work within a highly motivated and innovative team environment, contributing to the development of digital solutions that uphold high standards of quality, efficiency, and business value

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Qualificationsfortherole

• Youarewell establishedand motivatedinsupporting anddeliveringhigh qualitysoftwaresolutions with an experience range of 5 to 8 years

• Abilitytodemonstrateyourexperienceinsales, sales support,oralternativelysales process/tooloperations anddevelopment.
  Youhaveminimumtwoyearsofexperienceinthe relevant field.

• Experience inworkingwithoralternativelydeveloping sales process technologies, such asConfigure-Price-Quote systems,CRMs, and pricemanagement systems.Benefitingfrom experience in roll outs and user support.

• YouareateasecommunicatinginEnglish

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.

Ready to make an impact Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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