Digital Network - SME (IN1)

ole Responsibilities:

• Maximize network performance by monitoring and troubleshooting issues, participating in major incident bridges.
• Identify, resolve, and document network issues, ensuring resolution steps are executed effectively.
• Escalate unresolved issues to L3 Network SME and coordinate with 3rd party vendor technicians.
• Maintain inventory, track tickets for SLA adherence, and manage ticket escalation processes.

Job Requirements:

• B.E/B.Tech/MCA in relevant fields
• Expert-level certifications (F5 Certified Solutions Expert, CCIE Security, etc.)
• Experience in network troubleshooting and management
• Strong process compliance and ticketing management skills