Digital Network & Security - SME (NS1)

Role Responsibilities:

• Proactively monitor system logs and perform troubleshooting in Windows, VMware, Hyper-V environments
• Investigate system issues to locate root causes and implement resolution steps, ensuring issues are tracked and updated in tickets
• Escalate unresolved or complex issues to L3 SMEs and support third-party vendor coordination for resolution
• Maintain process compliance by preparing shift handover reports, updating tickets, and ensuring timely resolution in adherence to SLAs

Job Requirements:

• Bachelor's degree in Engineering or Science (UG); Postgraduate preferred
• Certifications: OS 201, Windows Server Administration, VMware 201, Virtualization Fundamentals
• Hands-on experience in kernel patching, storage management for databases, and antivirus management tools
• Proficiency in scripting for task automation and performance monitoring