Step Into the Future of Work with Infollion
A publicly listed company, Infollion Research Services Limited, is changing the game when it comes to how businesses connect with top talent. Since 2009, we’ve been helping global clients—from management consulting firms to private equity funds—tap into the best industry experts through our innovative platform. Now, we’re looking for a Client Success Specialist to join our team in Gurugram and help us push boundaries even further.
Know more- https://youtu.be/0mi4lTnAVV0
Role- Client Success Specialist
Job Responsibilities
- Serve as the individual primary point of contact for assigned clients - understanding their needs and providing proactive support throughout their journey
- Manage the end-to-end client servicing process, which includes onboarding relevant experts, regular follow-ups with clients & SMEs, and addressing any client inquiries or concerns
- Build and nurture strong client relationships, acting as a trusted advisor and strategic partner
- Identify opportunities for upselling and cross-selling to drive revenue growth and maximize client value
- Ensure effective and timely communication with clients, providing regular updates and progress reports
- Monitor client satisfaction, gather feedback, and implement continuous improvement initiatives to enhance the client experience
- Stay updated on industry trends and market insight
Requirements-
- Min 4-5 years of experience in the Private equity industry/ Private Equity Client Account Management/ Expert Network industry
- Strong interpersonal and communication skills with the ability to build rapport and establish trust with clients and experts
- Excellent organizational and time management abilities, with a keen attention to detail
- Results-oriented mindset with a focus on achieving client satisfaction and driving business growth
- Ability to work independently, handle multiple priorities, and meet deadlines in a fast-paced environment
- Knowledge of the industry and understanding of expert networks is a plus
- Professionalism, integrity, and a commitment to delivering exceptional client experience
