Digital Manufacturing Enovia Support SME

Role Summary:The person will be placed as DELMIA Support Consultant at the customer location in PLM Operations team. The primary r esponsibility is to maintain the functionalities, custom solutions and interfaces deployed in 3DEXPERIENCE and other PLM applications from various capability development teams and contribute for production support activities. The PLM Operations group is responsi ble for the production operations of the PLM toolset predominantly the 3DExperience 2023x and is adapting the Agile methodology for its operations. In this role the person will be joining one of our teams and will be working closely with the teammates and customers.Job location is Pune, India.Dimension of Function.Server Side Technical Support for DELMIA V6 .Incidents management and r oot cause investigations.Coordination/Communication with other departments in PLM and Business areas.Coordination with offshore team members based in IndiaContacts .All areas in PLM Operations group (APO's, team members, value stream leads, Scrum master et c.).Other IT Departments in the Organisation.Capability development teams.End users of PLM ToolsetArea of Responsibility.C andidate will be part of the Digital Manufacturing team and as a Digital Manufacturing SME, you will primarily work on L2 production support activities .Execute Tech support responsibilities: Determine root cause of the problem (Product based, Installation, Acce ss, Data specific, License specific, Process based etc.) and identify the right stakeholders for problem resolution or suggest/perform bypass methodologies wherever applicable, ENOVIA V6 debugging/troubleshooting, MQL/TCL queries execution for backend data correction/ issue investigation.Timely deliver answers / solutions to the customers, effective co-ordination with cross functional teams and development squads.Coordinate Technical Support activities with Tech Support group, provide necessary inputs to Tech Support G roup to reduce the lead time for issue resolution.Taking ownership of customer issues reported and seeing problems through to reso lution.Understanding the legacy client applications/reports and identifying right stakeholders for production issue resolution or suggest/perform bypass methodologies wherever applicable Knowledge / ExperienceEssential:.8 - 9 years of technical support (EN OVIA V6 / server side) experience in DS suite of products of 3DEXPERIENCE V6 (DELMIA V6).Understanding the different Use cases of Manufacturing BOM, Bill of Process, Process Authoring, Line Balancing, Work Instructions, Tooling, Manufacturing Reporting .Good k nowledge in business process e.g. MBOM, Process Planning, Work Instructions, Factory layout planning, Resource Libraries Management etc..Good knowledge in MQL/TCL scripting for backend data correction/ analysis or resolution of the reported issues, backend/serve r side troubleshooting/ debugging skills.Good knowledge in PLM process, various process in change management, CATIA V6 workbenches .Should be able to resolve issues and day to day delivery timeline by own.Experience in Configuration management in Variant, eff ectivity .Experience in End to End Change management of MBOM.Excellent communication skills are needed both verbally and written , to interact with peers and customers.Functional experience in product development in Automotive domain.Ability to manage custo mer expectations clearly & concisely.Experience in Automotive/Aerospace/Manufacturing industries PLM development or operations sup port.Interaction with customer for technical discussions and value addition suggestions.Customer Service Request (bugs) coordina tion with vendor.Adhere to given SLA#s and keep customer satisfaction index high.Ability to use Microsoft Office 365 products an d Microsoft TeamsDesirable:.T&F, BIW, Powertrain Manufacturing industry experience will be an added advantage.Working experien ce with Legacy Manufacturing applications.Familiarity with Jira and Confluence.Familiarity with working in an Agile framework (e .g. Scrum, LeSS, SAFe).Exposure to Agile concepts and scaled agile approachPersonal Profile:.An individual who has a determine d approach to resolving incidents.An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style..An individual with excellent communication skills and who is able to negotiate with both engineers and senior managers to effect process and tool changes..A resilient and enthusiastic individual who responds constructively to new ideas and inputs..An individual with a passion for learning..An effective team player, actively d evelops and supports team members..Flexible to support the out of business hours for critical production support activitiesComp etences .Customer Centricity - Ensures the delivery of exceptional customer service - EXPERT.Business Acumen - Applies appropri ate strategic logic to decisions and initiatives in one's area - EXPERT.Decision Making - Identifies and analyses information to m ake decisions and solve problems - PROFICIENT.Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, and f acilitates the effective interaction and contribution of others to achieve goals - EXPERT .People Development - Ensures the availa bility and development of the talent needed to meet current and future organizational goals - PROFICIENT.Lead Courageously - Takes personal and organizational risks to do what is right and achieve organizational success, and supports others who do so - PROFICIENT.Developing & Managing Relationships - Develops and maintains constructive, open and honest relationships with others - EXPERT . Displays Global Perspective - Establishes and promotes effective business operations across multiple countries and/or regions and c oordinates appropriately with the broader global business - PROFICIENT