Digital Functional Consultant

Key Responsibilities

• Provide technical/functional leadership within a specific product domain or business process area.
• Serve as a primary point of contact for complex customer issues, driving case resolution with confidence and professionalism.
• Effectively communicate with customers, ensuring transparency and clarity throughout the issue resolution process.
• Reproduce and analyze customer issues through well-defined test scenarios and environments.
• Develop solutions or workarounds in collaboration with technical teams and secure customer agreement on resolution paths.
• Act as Level 2/3 support for escalated technical and functional issues.
• Proactively and reactively collaborate with cross-functional teams to ensure seamless support delivery.
• Produce clear, high-quality documentation to support knowledge sharing and case history tracking.

Required Skills & Qualifications

• 4+ years of relevant experience as a Technical/Functional Consultant or Support Engineer.
• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Relevant Microsoft Dynamics certifications.
• Excellent communication skills—verbal, written, and technical documentation.
• Flexibility to work in rotational shifts and weekends if required.

Technical Focus: Microsoft Dynamics 365 F&O – Finance

• Hands-on experience in Finance module configuration and customization within Dynamics 365 F&O.
• Deep knowledge of localizations, compliance, and regulatory frameworks.
• Strong functional expertise in General Ledger, Accounts Payable, and Accounts Receivable workflows.
• Familiarity with Budgeting, Forecasting, and Fixed Asset Management processes.