Acting as first level support for our users across globe, delivering business continuance, user trainings and user access management
Ability to work with technical team to ensure timeline alignments, communication within tools, data quality checks
Work closely with product managers to facilitate new solutions, features by supporting data analysis
Interact with technical operations team for system performance, ensure daily operations continuity
Develop documentation for business operations procedures, develop SOPs and user guides.
Cross function collaboration for tool related operational updates/ enhancements; addressing them with our IT partners (acting as a bridge between stakeholders and IT team).
Drive process excellence initiatives ensuring our recurring process are optimal, while keeping a user-centric mindset. Identify the scope of process improvements, automations to facilitate efficient operations.
Essential Requirements:
Excellent communication skills, experience to communicate with business leaders through all level of organization.
Experience of working on business system analysis, process automations; data simplification using advance tools.
Ability to manage multiple tasks, deadlines and adapting to continuous system changes.
Desirable Requirements:
5+ Years of experience in business operations, skills and/or practical experience on basic Finance data analytics and financial planning or reporting tools.
Master s/bachelor s degree in business management, Finance or FinTech related field.
