Digital CRM Functional

Converge Electronics

Bengaluru, Pune

10-15 Years

This job is no longer accepting applications

Posted 2 months ago

Job Description

What you will be doing:

Gather information and document business requirement document for any new requirements/change requests
Elicit, analyze, specify and verify business requirements / features/user stories created by other business analysts
Responsible for understanding the business needs, requirement analysis, identifying business solutions and validating the pros and cons of the solutions options
Participate and lead requirement gathering workshops
Identify improvement opportunities (proactive and reactive)
Elicit and clearly document business and systems requirements
Assess business process and system inefficiencies
Demonstrated fluency in business processes and process differentiation
Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
Understand and negotiate needs and expectations of multiple stakeholders
Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
Meet with project team regularly to review project deliverables and deadlines
Develop and execute test plans

What we are looking for :

At least 10+ Years of experience as a Business Analyst
Experience on CRM Domain on Digital transformation initiatives
Experience on CRM Domain
Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
Data analysis - Must have proficiency with SQL, Microsoft Excel
Strong analytical skills
Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
Experience working on agile methodology projects with highly volatile requirements
Ability to work independently, as well as part of a team
Detail oriented and self-starter with strong written and interpersonal skills
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Strong attention to detail and excellent problem-solving skills
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and delivery teams
Experience as a Certified Scrum Master would be an advantage

Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com .

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ .

More Info

Job Type:

Permanent Job

Industry:

Semiconductor

Role:

ERP /CRM - Functional Consultant

Function:

Employment Type:

Full time

About Company

Converge Electronics

Converge tackles your supply chain challenges for today with solutions for the future. As the only public open market distributor, we possess a unique combination of global access, manufacturing industry expertise, and proven quality. With this, we can create customized, end-to-end supply chain solutions for electronics components sourcing and inventory management. We have the relationships, market intelligence, and product expertise to respond to urgent needs and dynamic market conditions, and the financial backing to provide terms that empower long-term growth. Connected distribution Converge, an Arrow company, is your full-service global supply chain partner. We are a team of creative, experienced problem-solvers that bridges the gaps through connected distribution and a unique approach to long-term, end-to-end supply chain optimization. Values that matter At Converge, we’re about respect, growth, and pride. We treat everyone, from employees and customers to industry partners, the way we would want to be treated. Our goal is growth – not just in the financial sense, but also personal and professional development. Every day, we strive to promote the growth of our own team as well as that of our customers and partners. Converge takes pride in its work. We constantly challenge ourselves to build something extraordinary – something that will make all of us proud. Community Our success has been built on a genuine commitment to nurturing the community of OEMs, EMS, supply chain partners, and our customers around the globe. It’s our way of sharing information gleaned through experience and by listening to you at every point of contact. Quality Quality is the cornerstone of everything we do. It is the heart of our suppliers’ and customers’ experience, their brand and, ultimately, their profitability. Our product and vendor quality programs are disciplined, repeatable, thorough, and based on the idea that over-commitment to quality is the only way to do business.

Job ID: 119069019

Jobs by Skill - IT