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Digital Banking Professional

1-4 Years

This job is no longer accepting applications

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  • Posted 4 months ago
  • Over 50 applicants

Job Description

  • Digital Strategy Development: Formulate and execute digital strategies to enhance the overall digital banking experience
  • Collaborate with cross-functional teams to align digital initiatives with organizational goals and customer needs
  • Digital Channel Management: Oversee and optimize various digital channels, including online banking platforms, mobile apps, and other digital touchpoints
  • Ensure the usability, functionality, and security of digital channels, addressing any issues promptly
  • Customer Experience Enhancement: Identify opportunities to improve the customer journey through digital solutions
  • Work on enhancing the user interface (UI) and user experience (UX) of digital banking platforms
  • Product Development: Collaborate with product development teams to create and enhance digital banking products and services
  • Conduct market research to identify emerging trends and incorporate innovative features into digital offerings
  • Regulatory Compliance: Stay informed about relevant regulations and compliance requirements related to digital banking
  • Ensure that digital banking services comply with industry standards and legal guidelines
  • Data Analysis and Reporting: Utilize data analytics to monitor digital banking performance and customer behavior
  • Generate reports and insights to inform decision-making and optimize digital strategies
  • Technology Integration: Collaborate with IT teams to integrate new technologies and ensure the seamless functioning of digital banking platforms
  • Stay updated on technological advancements and assess their relevance to the banking industry
  • Security and Risk Management: Implement robust security measures to protect customer data and digital transactions
  • Develop and enforce risk management protocols for digital banking operations
  • Training and Development: Provide training to staff and stakeholders on digital banking processes and tools
  • Stay informed about industry best practices and share knowledge within the organization

More Info

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Open to candidates from:
Indian

About Company

“The Joy of Banking” The new age social bank is here to repurpose and redefine banking experience to you. ESAF Small Finance Bank primarily focuses on expanding the banking compass to new underbanked areas, yet stand as a bank for all with presence everywhere. We are Great Place To Work certified! Evangelical Social Action Forum (ESAF) started its journey as an NGO in the year 1992, with a larger vision of the sustainable and holistic transformation of the poor and marginalised. Since then the bank is extending a helping hand for livelihood through its micro-enterprise programs, for medical care through community health programs, for education through human resource development programs, and for shelter through disaster management and rehabilitation programs. In 2008, ESAF Microfinance and Investments Pvt. Ltd. was formed giving importance to the financial component in the holistic economic development of the poor and marginalised. The Reserve Bank of India issued an in-principle license to ESAF Microfinance and Investments Pvt. Ltd. to set up a new Small Finance Bank in October 2015. The bank started its operations on 10th March 2017. In June 2018, RBI permitted the Bank to start NRE (Rupee) Account Operations. While adhering to traditional banking services focusing on in-person customer service, the bank also has a host of modern banking services including Internet Banking, Mobile Banking, Missed Call Banking, SMS Banking etc. The doorstep delivery service and free video calling facility at branches are some of the exclusive features offered by ESAF Small Finance Bank.

Job ID: 121672667