Position: Dialogflow Developer
Location: Bangalore (Hybrid) / Remote, India
Job Description
We are looking for an experienced Dialogflow Developer with strong hands-on experience in Google Dialogflow, especially Dialogflow CX / Conversational Agents flow. The candidate should have experience designing, developing, and deploying chatbot and virtual agent solutions for customer-facing digital platforms.
The candidate should have a good understanding of conversational design, chatbot flow development, webhook-based fulfillment, backend API integrations, BigQuery, and Looker Studio / Google Data Studio. Experience in the eCommerce domain is preferred.
Responsibilities
- Design, develop, and maintain chatbot and virtual agent solutions using Google Dialogflow, especially Dialogflow CX / Conversational Agents.
- Build and manage conversational flows, pages, intents, entities, routes, parameters, session variables, fulfillment logic, and fallback handling.
- Develop scalable and reusable conversation components for customer-facing chatbot experiences.
- Integrate Dialogflow with backend APIs, enterprise services, and live-agent handoff solutions.
- Implement webhook-based fulfillment using REST APIs, JSON, Cloud Functions, Cloud Run, or similar integration services.
- Develop chatbot use cases such as FAQs, product search, order tracking, delivery status, returns, and customer support automation.
- Work with BigQuery to store, query, analyze, and troubleshoot chatbot interaction data and conversation logs.
- Build and maintain dashboards using Looker Studio / Google Data Studio to monitor chatbot performance and adoption.
- Analyze chatbot metrics including containment rate, fallback rate, escalation rate, intent accuracy, user satisfaction, and conversation completion rate.
- Perform end-to-end testing, regression testing, and debugging of Dialogflow flows across multiple user journeys and channels.
- Optimize conversation design, prompts, clarification paths, and error recovery flows to improve customer experience.
- Collaborate with product owners, engineering teams, and QA teams to define and deliver conversational experiences.
- Support deployment, environment management, versioning, monitoring, logging, and continuous improvement of chatbot solutions.
- Maintain documentation for conversation flows, APIs, integrations, business rules, and operational support processes.
Requirements
- 4+ years of relevant professional experience in chatbot development, conversational AI, or application development.
- Strong hands-on experience with Google Dialogflow, preferably Dialogflow CX / Conversational Agents.
- Proven experience designing, developing, and deploying production-grade chatbots or virtual agents.
- Strong understanding of Dialogflow concepts including flows, pages, intents, entities, routes, parameters, contexts, fulfillment, webhooks, and fallback handling.
- Good understanding of conversational design principles, including user journey mapping, prompt design, disambiguation, error handling, and human handoff.
- Experience integrating Dialogflow with backend APIs, microservices, enterprise systems, or third-party platforms.
- Good understanding of REST APIs, JSON, request/response handling, and API troubleshooting.
- Good understanding of BigQuery for chatbot data analysis, log analysis, reporting, and performance troubleshooting.
- Good understanding of Looker Studio / Google Data Studio for dashboarding, reporting, and business insights.
- Experience analyzing chatbot conversations and improving performance based on data-driven insights.
- Familiarity with Google Cloud Platform services such as Cloud Functions, Cloud Run, Cloud Logging, and IAM.
- Understanding of Dialogflow CX environments, versions, deployment lifecycle, test cases, and simulators.
- Experience working in Agile/Scrum delivery environments.
- Familiarity with Git, CI/CD practices, documentation, and production support processes.
- Strong problem-solving, collaboration, and communication skills.
- Experience in the eCommerce domain is preferred.
Exposure to Contact Center AI, omnichannel chatbot deployment, NLP, Generative AI, or Vertex AI is a plus.
