DialogFlow Developer

Intro

Looking for skilled DialogFlow(DF) developer (L2) to become part of DWP Atos Tooling Team. Role focus is support of voice and chat bots as one of key extensions of our contact center offering. DF Developer is part of implementation and support process and works closely work with business users to understand their requirements and fulfill their needs. DF Developer works with the vendors and rest of the tooling team to resolve open questions, raise incidents, and understand new features. Technology engineer reports and plan activities with team manager.

Competencies

• Understanding of Natural Language Processing concepts
• Knowledge of DialogFlow CX platform, understanding of the Dialogflow environments, version control and deployment processes
• Nice to have knowledge of MS LUIS or IBM Watson platform, CCAI Dialog Flow
• Basic knowledge of scripting programing languages preferable (JS, Node.js, Python)
• Good understanding of AWS, GCP or Azure cloud based solutions
• Independent resolution of complex incidents
• Understanding of contact center functionalities and business needs
• Nice to have knowledge of following platforms Nice InContact, Genesys CX, Service Now
• Basic knowledge of relation databases and API usage
• Clear communication, documentation, and note-taking skills.