DGM HR Operations

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

https://www.godrejindustries.com/

The People Experience Center (PEC) is the HR Shared Services for Godrej Industries Limited and Associate Companies (GILAC). PEC plays a critical role in delivering consistent, scalable, and high‑quality HR operations across businesses, with a strong focus on service delivery, compliance, and employee experience.

Role Summary:

The Senior Manager – HR Operations is accountable for end‑to‑end HR Operations delivery across GILAC. The role ensures stable, compliant, and high‑quality execution of core HR operational processes while partnering closely with HR Business Partners, CoEs, HR Digital/IT, and business stakeholders to support business continuity and employee lifecycle needs.

Key Responsibilities:

1. HR Operations Delivery & Governance

• Lead end‑to‑end HR Operations across GILAC, including Onboarding, Background Verification, Employee Transfers, Position Management, and Offboarding.
• Act as Process Owner for HR Operations workflows, policies, controls, and SLAs.
• Own and monitor HR Operations KPIs such as TAT, Service Quality, Cost per Transaction, and NPS.
• Ensure audit readiness, statutory compliance, and adherence to internal controls across all HR Ops processes.
• Drive capacity planning, FTE sizing for PEC.

2. Service Excellence & Stakeholder Management

• Ensure consistent and reliable HR service delivery across all business units.
• Act as a single‑point escalation owner for HR Operations issues.
• Partner with HRBPs, CoEs, Finance, and Business leaders to resolve operational challenges.
• Manage HR Operations vendors and service partners to ensure SLA adherence.

3. Process Transitions & PEC Scope Expansion

• Identify additional HR operational processes and services suitable for transition into PEC.
• Lead process transitions and stabilization, ensuring minimal business disruption.
• Drive change adoption with HR and business stakeholders during transitions.

4. HR Operations MIS & Reporting

• Own HR Operations MIS, dashboards, and periodic reporting for leadership.
• Track trends related to headcount movements, onboarding/offboarding volumes, service performance, and compliance metrics.
• Provide operational insights to senior HR leadership to support decision‑making.

5. Team Leadership & Capability Building

• Lead, coach, and manage HR Operations Leads and Specialists within PEC.
• Ensure team capability across HR systems, policies, and operational processes.
• Drive team engagement, performance management, recognition, and retention.

Key Stakeholders

• Internal: HR Business Partners, HR CoEs, HR Digital/IT, Finance, Audit, Admin, Business Leadership.
• External: HR vendors, background verification partners, and other service providers.

Reporting & Team Structure

• Reports to: Lead - HR Operations & Process Excellence (AVP)
• Team: HR Operations Leads and Specialists within PEC

Education: Full‑time MBA in Human Resources from a reputed institute

Experience:

• 10+ years of experience in HR Operations / HR Shared Services in a large, complex organization
• Proven experience in leading HR Operations teams and managing vendors at scale

Key Competencies:

• Strong stakeholder management and execution focus
• Operational rigor with attention to detail and controls
• Ability to manage scale and complexity
• Data‑oriented approach to service monitoring and reporting
• People leadership and team development skills

Benefits

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And it has been over a century. It's not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you.