DGM - Billing & Credit Control

Designation: DGM - Billing & Credit Control

Location: Pune (On-Site)

Experience Preferred - Candidate with experience in accounts with focus on invoicing and collection in Facility management, Security, catering services, Logistics/ 3PL-4PL, Transportation and Manufacturing Industry. KPO / BPO / Banks work experience not to be considered

Key Responsibilities:

Billing Management:

· Oversee end-to-end billing operations and ensure accuracy of invoices.

· Coordinate with business teams to validate billing inputs and contracts.

· Ensure timely release of invoices and maintain proper documentation.

· Monitor recurring, variable, and project-based documentation.

· Resolve Billing discrepancies quickly with internal and external stakeholders.

Credit Control:

· Evaluate customer creditworthiness and recommend credit limits.

· Monitor customer credit exposure and ensure adherence to approved limits. Develop and implement credit policies to reduce risks.

· Work with sales and finance teams to manage high-risk accounts.

Collections & AR Management:

· Drive collection efforts to ensure timely payments. Track receivables ageing and prioritise follow-ups.

· Handle escalations and negotiate payment plans when required. Maintain strong relationships with clients to support faster recovery.

· Prepare weekly/monthly MIS on billing, ageing, collections, and exceptions.

Process Improvement & Compliance:

· Strengthen SOPs across billing, credit control, and collections. Ensure documentation compliance for audits.

· Suggest process automations to improve turnaround time and efficiency.

Team Leadership:

· Lead and guide the billing/AR team.

· Allocate work, monitor performance, and support training needs. Drive a disciplined, customer-focused, and result-oriented culture.

Job Specifications:

· Desired Profile 5–10 years of experience in Billing, AR, Credit Control & Collections.

· Strong understanding of contracts, invoicing, credit assessment, and ageing analysis. Good negotiation skills and experience handling client escalations.

· Proficient in Excel and ERP/accounting systems.

· Strong analytical skills, attention to detail, and ownership mindset.

Educational Qualification

B.com/M.com/MBA