DGM - Billing & Credit Control

Designation: DGM - Billing & Credit Control

Location: Pune (On-Site)

Experience Preferred - Candidate with experience in accounts with focus on invoicing and collection in Facility management, Security, catering services, Logistics/ 3PL-4PL, Transportation and Manufacturing Industry. KPO / BPO / Banks work experience not to be considered

Key Responsibilities:

Billing Management:

Oversee end-to-end billing operations and ensure accuracy of invoices.

Coordinate with business teams to validate billing inputs and contracts.

Ensure timely release of invoices and maintain proper documentation.

Monitor recurring, variable, and project-based documentation.

Resolve Billing discrepancies quickly with internal and external stakeholders.

Credit Control:

Evaluate customer creditworthiness and recommend credit limits.

Monitor customer credit exposure and ensure adherence to approved limits. Develop and implement credit policies to reduce risks.

Work with sales and finance teams to manage high-risk accounts.

Collections & AR Management:

Drive collection efforts to ensure timely payments. Track receivables ageing and prioritise follow-ups.

Handle escalations and negotiate payment plans when required. Maintain strong relationships with clients to support faster recovery.

Prepare weekly/monthly MIS on billing, ageing, collections, and exceptions.

Process Improvement & Compliance:

Strengthen SOPs across billing, credit control, and collections. Ensure documentation compliance for audits.

Suggest process automations to improve turnaround time and efficiency.

Team Leadership:

Lead and guide the billing/AR team.

Allocate work, monitor performance, and support training needs. Drive a disciplined, customer-focused, and result-oriented culture.

Job Specifications:

Desired Profile 510 years of experience in Billing, AR, Credit Control & Collections.

Strong understanding of contracts, invoicing, credit assessment, and ageing analysis. Good negotiation skills and experience handling client escalations.

Proficient in Excel and ERP/accounting systems.

Strong analytical skills, attention to detail, and ownership mindset.

Educational Qualification

B.com/M.com/MBA