DevOps Specialist

About the Company

We are seeking a dynamic and highly skilled Senior Development Support Engineer to join our innovative technology team based Bangalore. This is an exciting opportunity for a motivated professional eager to make a significant impact in a fast-paced, collaborative environment. The position requires to work in PST timezone and 5 days a week work from office model.

About the Role

The Senior Development Support Engineer will be responsible for providing technical support, engaging with customers, collaborating with teams, and continuously learning about evolving DevOps tools and trends.

Responsibilities

Technical Support:

• Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines
• Provide recommendations for best practices in DevOps workflows
• Assist with complex setup, configuration, and troubleshooting of tools and environments

Customer Engagement:

• Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
• Actively engage with customers to understand their challenges and provide tailored solutions
• Contribute to documentation and knowledge bases to ensure customers can self-serve when possible

Collaboration & Tools Development:

• Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
• Develop and enhance internal tools for automating diagnostics and improving team efficiency

Continuous Learning:

• Stay updated on evolving DevOps tools, cloud platforms, and software development trends
• Participate in team scrums and collaborative problem-solving sessions

Qualifications

• 5+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs
• 1-2+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds
• 5+ years experience in Linux system administration and troubleshooting
• Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
• Familiarity with CI/CD pipelines and related concepts
• Excellent problem-solving skills and the ability to work independently
• Strong communication skills, with fluency in English (written and verbal)

Required Skills

• Proficiency in Java development
• Experience with enterprise technologies like LDAP, databases, and REST APIs
• Cloud platform expertise (AWS, GCP, Azure)

Preferred Skills

• Certifications in Kubernetes, cloud platforms, or DevOps-related tools
• Open source contributions or Jenkins community involvement
• Previous experience in a customer-facing technical support role