DevOps Shift Manager
- Posted 4 months ago
- Be among the first 10 applicants
Job Description
What You'll Do
- Lead 24/7 DevOps operations during assigned shifts within a Managed Services framework
- Act as the primary escalation point for P1/P2 incidents and drive end-to-end resolution
- Ensure adherence to SLAs, OLAs, and contractual KPIs across production environments
- Govern production releases, deployments, and emergency changes during shift hours
- Ensure compliance with ITIL-based Incident, Change, and Problem Management processes
- Coordinate with infrastructure, cloud, database, application, and security teams for issue resolution
- Monitor CI/CD pipeline health and ensure successful release execution
- Oversee system monitoring, alert management, and automation workflows
- Drive root cause analysis (RCA) and implement preventive action tracking
- Provide structured shift handovers and daily operational reports
- Communicate real-time updates to client stakeholders during high-severity incidents
- Mentor shift engineers and enforce adherence to SOPs, runbooks, and escalation matrices
- Identify automation, cost optimisation, and continuous improvement opportunities.
- Must have 10+ years of experience in DevOps, Production Support, or SRE within Managed Services environments
- Strong hands-on experience in cloud platforms (GCP or AWS)
- Experience working in SLA-driven, client-facing production environments
- Strong knowledge of ITIL processes (Incident, Change, Problem Management)
- Experience managing major incidents and minimising MTTR
- Hands-on experience with CI/CD tools such as Jenkins, GitLab CI, and Azure DevOps
- Experience with containerization and orchestration (Docker, Kubernetes)
- Proficiency with monitoring and observability tools such as Splunk, Datadog, Dynatrace, AppDynamics, and Grafana
- Exposure to Infrastructure as Code and automation tools such as Terraform and Ansible
- Strong understanding of Linux systems, networking, and cloud security fundamentals
- Willingness to work in rotational shifts.
- BE / BTech / MTech
- ITIL Foundation or Intermediate Certification
- Cloud Certifications (GCP or AWS)
- Experience in multi-cloud production environments
- Exposure to reliability engineering practices and operational governance frameworks
- Shift-based operational leadership in Managed Services environments
- Major Incident Management (P1/P2) and RCA ownership
- SLA governance and client communication
- CI/CD pipeline monitoring and release governance
- Kubernetes and container platform management
- Monitoring, alerting, and observability implementation
- Infrastructure automation using Terraform / Ansible
- Strong knowledge of ITIL processes and operational compliance
- In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
- Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on an as-needed basis. We support our team to excel in their field.
- Parental Medical Insurance - Nisum believes our team is the heart of our business, and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
- Activities -From the Nisum Premier League's cricket tournaments to hosting a Hack-a-thon, Nisum employees can participate in a variety of team-building activities, such as skits, dance performances, and festival celebrations.
- Free Meals - Free snacks and dinner are provided daily, in addition to subsidised lunch.
More Info
Key Skills
CI CD tools
Linux systems
GitLab CI
cloud security fundamentals
About Company