Devops + Incident Management

Job Title: Devops + Incident Management

Experience Range: 6 to 11 Years

Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp.

Job Location: Bangalore

Notice - Immediate to 30 Days.

Email ID: [Confidential Information]

Your team

This role is part of our Service Operations function that ensures the stability, resilience,

and quality of IT services through strong operational governance and ITIL-aligned

practices. The team drives incident response, change control, and continuous

improvement to support reliable and scalable environments.

Your role in the Team's Success

Your primary responsibility will be to manage complex production and non-production

environments while ensuring alignment with operational standards and compliance

with internal controls. By identifying risks, addressing systemic issues, and enhancing

process efficiency, you will help maintain operational excellence and foster strong

collaboration across engineering, infrastructure, and governance teams. Your role is key

to driving service reliability, environment readiness, and continuous improvement.

What you'll do

Lead and coordinate the resolution of production incidents, including managing

major incident bridges and war rooms.

Ensure high availability and reliability across production and non-production

environments.

Execute deployments, monitor system health, and support release cutovers and

rollbacks.

Automate routine support tasks and environment checks using scripting and

DevOps tools.

Develop tools and scripts (e.g., Bash, Python, PowerShell) to improve system

resilience and reduce manual toil.

Collaborate with Dev, SRE, and infrastructure teams to enhance observability

and CI/CD workflows.

Partner with Change, Release, and Problem Management to drive governance

and cross-functional alignment.

Maintain documentation, produce incident trend reports, and lead knowledge-

sharing sessions.

What you'll need for this role

Key Qualification Requirements:

Strong understanding of automation, fault tolerance, self-healing systems

5+ years of experience in Devops.

Knowledge of Agile and Continuous Delivery practices

Ability to collaborate with developers, SREs, and infrastructure teams to shift-left

operational improvements

Experience in Incident, Problem, and Change Management workflows

Understanding of operational metrics, RCA/PIR processes, and governance

Ability to lead or support major incident calls and stability reviews