About Us
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We're a
challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity
As a DevOps Engineer II at Hiver, you will play a pivotal role in scaling and securing our infrastructure to support a rapidly growing global user base. With over 5 million emails processed daily and thousands of active users relying on our platform, operational excellence is at the core of what we do
What You will be working on
- Creating and Managing kubernetes clusters on EKS
- Deploying applications to kubernetes through ArgoCD
- Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc
- Experienced in provisioning infrastructure with IaC tools (Terraform preferably).
- Manage queueing systems - RabbitMQ, Kafka
- Architecting solutions as per engineering teams needs
- Solve scalability issues with current infrastructure
- Provide support to engineering teams
- Implementing gitops across the organization
What we are looking for
- 4+ years of experience in SRE/DevOps role
- Strong working knowledge of Linux and operating system fundamentals
- Experience with containerization (Docker, Kubernetes)
- Experience working with Cloud platforms (AWS)
- Scripting knowledge (Python / Bash)
- Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
- Experience working with a CI/CD setup is a must (Github Actions)
- Experience with integrating AI into DevOps workflows will be an advantage.
- Experience with ELK stack will be an advantage
