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This role is part of the rekindle returnship program. The role offers an opportunity to tackle complex technical challenges, work with diverse customers worldwide, and engage in a dynamic, varied work environment. You will be required to deeply understand the technology landscape and evaluate the use of new technologies. As an influential member of the team, you will collaborate with peers and senior leaders to define and refine the standards for operational excellence across Amazon Pay. You will consistently address abstract issues spanning multiple functional areas, driving your team to pursue scalable improvements across other teams, services, and platforms.
Key job responsibilities
. You have a strong aptitude for trouble shooting and problem solving.
. You maintain SLA's through the implementation of proactive issue detection and reporting.
. You can setup and configure monitors to prevent prolonged outages.
. You have a basic understanding of operating system administration.
. You write and review accurate and complete support procedures, system documentation, and issue tracking entries.
. Able to prioritize in complex, fast-paced environment.
. You proactively and continually improve your level of knowledge about Amazon's business and relevant technologies.
. You regularly work across multiple teams to resolve issues.
. You strive to improve the customer experience by resolving issues completely and in a timely fashion.
. You persistently drive others to discover and resolve root cause when needed.
. You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively.
. You embrace our leadership principles
Note: This role is part of the rekindle program. For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle
About the team
The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.
We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability.
- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience with AWS, networks and operating systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149238469
Skills:
Unix, Operating System Administration, AWS networks and operating systems, Troubleshooting, Problem Solving
Skills:
Http, Unix, SSL, Dns, Grafana, Api Gateway, Elk, Ansible, Linux, AWS, Prometheus, Tls, Kubernetes, Python, Bash, Docker, Terraform, Service Mesh, VictoriaMetrics, Packer, Helm Charts
Skills:
Unix, Software Development, Debugging, Operating Systems, AWS networks, Troubleshooting, technical support
Skills:
Unix, Linux, Networking, Configuration management, Automation, Product Engineering
Skills:
Apache Tomcat, Grafana, Application Monitoring, Adv, Log Analysis, Oracle, Aml, Sql, Devops, Weblogic, Linux, Iis, Incident Management, Multibureau, middleware configurations, OpenSearch, L1 L2 application support, EOD BOD operations, Onboarding Banking systems, application deployments, API troubleshooting, incident resolution, PFMS, Troubleshooting
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