DevOps Engineer-I

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

As an AI/ML company, we operate a robust infrastructure heavily reliant on computing and data processing. Managing multiple AWS accounts, diverse environments, and Kubernetes deployments demands a comprehensive approach to automation that extends beyond the CI/CD pipeline. The complexities of scalability, reliability, security, and cost optimization persist, presenting continuous challenges. If the prospect of addressing these intricacies in a dynamic environment excites you, this position is an ideal fit.

What you'll be doing

• Help in the definition of best practices in production monitoring and alerting, and be able to own the application of the same
• Assist and troubleshoot in the setup and maintenance of various environments (Production, testing, etc)
• Automate, optimize, and drive the efficiency of effort, code, and process
• Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same
• Assist in the implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements.
• Own integration of existing systems using appropriate Kubernetes/ Docker / Terraform scripts to automate and improve the efficiency of the deployment
• Develop CI/CD pipelines for various services
• Coordinate and monitor releases of the same

What you'll bring to the role

• Bachelor's degree in Computer Science, Information Technology, or related field with 1+ years of industry experience as an SRE/DevOps Engineer.
• Expertise in scripting and programming skills (e.g., Python, Shell, Go).
• Good problem-solving and hands-on with the programming language or scripting for infra-automation
• CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab.
• Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies.
• Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools.
• Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology.
• Understanding of network concepts and tools
• Understanding of different kinds of infrastructure components, such as database, pub-sub services, and cache etc.
• Stay up-to-date with industry trends and emerging technologies to drive best practices in innovation for security, compliance, and data protection.

Perks & Benefits

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.