Job Summary
We are seeking an experienced DevOps Engineer to join our team and take ownership of our cloud infrastructure, CI/CD pipelines, and system reliability. This role requires 24/7 on-call participation to support both internal teams and external stakeholders. The ideal candidate combines technical expertise with a proactive, methodical approach to problem-solving and the ability to manage multiple priorities simultaneously. This role provides substantial organizational visibility, as the primary custodian of our infrastructure and a critical support function for engineering teams. Your efforts will be instrumental in ensuring the stable and secure operation of systems, facilitating team progress, and guaranteeing the reliable delivery of our platform to both internal stakeholders and external clients.
Key Responsibilities
Support Function Requirements: This role is a critical support function, providing the initial line of defense for the Customer Success and SDLC teams. Effective participation in the on-call rotation necessitates punctuality, impartiality, and professionalism, ensuring solutions are delivered to the business with integrity and dependability. Accountability, Ownership, and Punctuality are non-negotiable requirements for this position. Infrastructure & Cloud Management
- Design, deploy, and maintain AWS cloud infrastructure including EKS, EC2, RDS, Lambda, S3, Route53, and IAM
- Manage and optimize Kubernetes environments with focus on EKS cluster health, scaling, and troubleshooting
- Maintain configuration management standards across environments
- Ensure infrastructure security through access controls, network policies, and compliance with security best practices Environment Health & Developer Support
- Maintain health and stability of development, staging, and production environments
- Provide swift, responsive support to developers and testers to unblock workflows and resolve environment issues
- Proactively identify environment cracks, configuration drifts, and anomalies before they impact teams
- Leverage Datadog to monitor environment health, detect drift, and maintain observability across all systems CI/CD & Deployment
- Build and maintain CI/CD pipelines using GitHub Actions and AWS CodePipeline
- Implement and manage GitOps-based delivery workflows using Argo CD
- Support containerization strategies and maintain container orchestration systems
- Ensure reliable, repeatable deployments across all environments Monitoring & Incident Response
- Implement comprehensive monitoring using Datadog for infrastructure, applications, and services
- Create actionable dashboards, alerts, and metrics for proactive system management
- Participate in 24/7 on-call rotation providing support to internal teams and external stakeholders
- Methodically troubleshoot and resolve issues across the full technology stack
- Conduct root cause analysis and implement preventive measures Database & Application Support
- Provide operational support for MongoDB, Neo4j (Graph), and PostgreSQL databases
- Troubleshoot application issues across Python and Node.js environments
- Support database performance tuning and optimization efforts Documentation & Process Improvement
- Document infrastructure components, runbooks, and operational procedures
- Develop automation scripts using Python and shell scripting to streamline operations
- Identify process gaps and proactively flag potential issues before they escalate
- Contribute to continuous improvement of DevOps practices and tooling Required Qualifications:
- 3+ years of experience in DevOps, SRE, or similar infrastructure roles
- Strong expertise in AWS services (EKS, EC2, RDS, Lambda, S3, Route53, IAM)
- Hands-on experience with Kubernetes orchestration, particularly EKS cluster management
- Proficiency with CI/CD tools including GitHub Actions, AWS CodePipeline, and Argo CD
- Experience with containerization technologies (Docker) and microservices architectures
- Proven ability to identify configuration drifts and environment issues through monitoring tools, preferably Datadog
- Working knowledge of Python and shell scripting for automation
- Familiarity with database technologies including MongoDB, PostgreSQL, and Graph databases
- Strong understanding of infrastructure security principles
- Excellent documentation and communication skills Preferred Qualifications:
- AWS certifications (Solutions Architect, DevOps Engineer, or SysOps Administrator)
- Experience with Neo4j or other graph databases
- Background in GitOps workflows and advanced deployment strategies
- Knowledge of serverless architecture patterns
- Experience with distributed systems troubleshooting
- Familiarity with compliance frameworks and security auditing What We're Looking For:
- Methodical problem-solver who approaches issues systematically and sees them through to resolution
- Responsive team supporter who provides swift assistance to developers and testers
- Proactive communicator who flags potential issues early and keeps stakeholders informed
- Multitasker comfortable managing multiple priorities and context-switching when needed
- Detail-oriented with a keen eye for spotting environment anomalies and configuration drift
- Team player ready to support colleagues and contribute to on-call rotations
- Continuous learner eager to stay current with evolving cloud technologies and practices
- A proactive AI enthusiast dedicated to driving processes and operational enhancements through AI-powered solutions. What We Offer:
- Collaborative and innovative work environment
- Opportunities to work with modern cloud-native technologies
- Professional development and continuous learning opportunities
- Competitive compensation and benefits package
- Remote work flexibility with supportive team structure
- We do offer AI modernisation in our operations.
