Development Support Engineer

Job Role: Development Support Engineer

Job Type: Full-time

Location: Bangalore

Department: Engineering Support

Key Responsibilities:

• Technical Support:

o Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,

Docker, and CI/CD pipelines

o Provide recommendations for best practices in DevOps workflows

o Assist with complex setup, configuration, and troubleshooting of tools and environments

• Customer Engagement:

o Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues

o Actively engage with customers to understand their challenges and provide tailored solutions.

o Contribute to documentation and knowledge bases to ensure customers can self-serve when possible

• Collaboration & Tools Development:

o Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively

o Develop and enhance internal tools for automating diagnostics and improving team efficiency

• Continuous Learning:

o Stay updated on evolving DevOps tools, cloud platforms, and software development trends

o Participate in team scrums and collaborative problem-solving sessions

Qualifications:

Must-Have:

• 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap

dumps, and garbage collector logs

• 2+ years experience in Linux system administration and troubleshooting

• Hands-on experience with DevOps tools like Kubernetes, Docker, and Git

• Familiarity with CI/CD pipelines and related concepts

• Excellent problem-solving skills and the ability to work independently

• Strong communication skills, with fluency in English (written and verbal)

Nice-to-Have:

• Experience in Java development

• Experience with enterprise technologies like LDAP, databases, and REST APIs.

• Certifications in Kubernetes, cloud platforms, or DevOps-related tools

• Open-source contributions or Jenkins community involvement

• Previous experience in a customer-facing technical support role