Job Title: Development and Operations Engineer
Job Location: Chennai, India
Our Department: Trimble - AECO (Platform)
Launch Your DevOps Career as our Next Junior ITSM Engineer (Cloud Platform)!
Are you an enthusiastic problem-solver ready to kickstart your career in DevOps and IT Service Management Join our Trimble Cloud Platform team to gain hands-on experience supporting a world-class ITSM SaaS implementation while collaborating with global experts to drive innovation and service excellence!
About The Role
This is a unique entry-level opportunity to gain direct mentorship from senior DevOps engineers while managing a Gartner Magic Quadrant leading ITSM platform. You will be at the forefront of technology by actively testing and implementing Generative AI and Predictive AI capabilities to enhance service delivery for a global enterprise.
What You Will Do
- Drive ITSM solution ((Atlassian JSM Cloud's as of now) delivery by assisting with small enhancements, fixes, and configuration changes within our cloud ecosystem.
- Implement cutting-edge Generative AI and machine learning capabilities to automate and enhance global service delivery.
- Master service operations by triaging platform incidents, identifying root causes, and monitoring system health to ensure business continuity.
- Maintain implementation documentation and manage version control tasks throughout the entire software development lifecycle (SDLC).
What Skills & Experience You Will Bring
- Strong interest in IT Service Management, IT Operations, and platform development.
- Basic understanding of ITIL v4 concepts such as Comment start Service Request, Problem, Comment end Incident, Change, and Configuration management.
- Full fluency in both written and spoken English.
- Excellent problem-solving skills and a high level of attention to detail.
- Degree in Computer Science, IT, or equivalent practical experience.
Bonus Points For
- Familiarity with basic scripting or coding relevant to ITSM application portfolios.
- Knowledge of deploying lightweight applications leveraging platform extensibility.
- Experience with ITIL-based asset or knowledge management.
How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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