Scapia! A credit card that's out there to make travel happen for people, by converting their
everyday expenses into travel experiences. We're a bunch of passionate people who work
together, brainstorm and debate with each other, and don't stop until we're proud of our
work. Customer delight tops everything else! We've worked hard to create an environment of honesty and passion that sets everyone up for success.
We are looking for a Destination Expert (Sales).
As part of the Travel team, you will play a critical role in helping travellers turn their vacation
plans into memorable experiences. You will act as a trusted travel advisor, guiding
customers through destination selection, trip planning, and booking, while driving revenue
growth and customer loyalty.
Key Responsibilities:
- Lead Conversion & Sales: Qualify and convert inbound travel enquiries into bookings by understanding traveller needs and recommending the right destinations and packages.
- Consultative Travel Advisory: Deliver personalized trip consultations, helping customers make informed decisions and building trust throughout the booking journey.
- Customer Insights: Capture traveller feedback, booking trends, and unmet customer needs to help improve destination offerings and sales strategies.
- Destination Expertise: Execute destination playbooks, provide accurate destination guidance, and identify opportunities to enhance the customer experience.
- Growth & Retention: Drive repeat bookings, referrals, and customer loyalty while consistently meeting or exceeding GMV and sales targets.
What You'll Need:
- 1–5 years of experience in sales, travel consulting, holiday planning, or customer-facing
- roles
- Strong consultative selling and relationship-building skills
- Excellent communication and customer empathy
- Goal-oriented mindset with a strong drive to achieve targets
- Ability to learn destination knowledge quickly and confidently advise travellers
- Strong follow-through and attention to detail throughout the customer journey
Good to Have:
- Experience with CRM tools and lead management
- Upselling and cross-selling experience
- Exposure to customized itinerary planning
