Provide first and second-level support for Windows and Chrome OS Flex desktops and laptops.
Troubleshoot hardware, software, network, and peripheral issues.
Experience in managing user accounts, permissions, and access in Active Directory (AD).
Experience in Installing, configuring, and maintaining applications, including healthcare software that comply with HIPAA and other regulatory standards.
Assist in maintaining IT inventory and asset management.
Document incidents, changes, and resolutions in the ticketing system.
Escalate complex issues to higher-level support as required.
Participate in IT projects, upgrades, and migrations.
Skills & Qualifications
Minimum 3 years of experience in desktop support role.
Strong knowledge of Windows 10/11, Chrome OS Flex, and common enterprise applications.
Experience with Active Directory, Group Policy, and remote endpoint management tools.
Familiarity with healthcare IT compliance requirements (HIPAA, data privacy) added advantage.
Strong troubleshooting and problem-solving skills. Proficient use of English language in written and oral form.
Excellent communication and personal skills and ability to support end-users remotely or on-site.
Ability to multitask and manage multiple projects.
Experience with ticketing systems (Freshservice, or similar).
Ability to work extended periods standing up and/or sitting down.
