Desktop Support Specialist

Key Responsibilities:

Domain/ Position JD

Desktop Support • Good written and verbal communication in English.

• Good Basic Technical Knowledge on Desktops/Laptops

• Address user tickets regarding hardware, software, and networking•

• Walk customers through installing applications and computer peripherals.

• Experience: Minimum of 2+ years as a Desktop Support Engineer or Remote Support Engineer.

• Operating Systems: Hands-on experience with Windows and macOS.

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting.

• Test alternative pathways until you resolve an issue.

• Direct unresolved issues to the next level of support personnel

• Report customer feedback and potential product requests

• Proven work experience as a Desktop Support Engineer

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions.

• Good problem-solving and multitasking skills

• Knowledge of ticketing tool. (service now)