Desktop Support Specialist

Key Responsibilities:

Domain/ Position JD

Desktop Support Good written and verbal communication in English.

Good Basic Technical Knowledge on Desktops/Laptops

Address user tickets regarding hardware, software, and networking

Walk customers through installing applications and computer peripherals.

Experience: Minimum of 2+ years as a Desktop Support Engineer or Remote Support Engineer.

Operating Systems: Hands-on experience with Windows and macOS.

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting.

Test alternative pathways until you resolve an issue.

Direct unresolved issues to the next level of support personnel

Report customer feedback and potential product requests

Proven work experience as a Desktop Support Engineer

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions.

Good problem-solving and multitasking skills

Knowledge of ticketing tool. (service now)