Position Details
Experience: 0.6 -1.5 Years
Location: Bangalore – Work from Office |
Shift: 24×7 Rotational
Prime Shift: 08:30 PM–05:30 AM IST
Role Overview
- Provide L1 technical support
- for Windows end-user computing infrastructure. Troubleshoot user, desktop,
- application, hardware and basic network issues while handling tickets
- within SLA and communicating professionally with US-based clients.
Key Responsibilities
- Support Windows 10/11 desktops
- and laptops and resolve basic OS, application, hardware and connectivity
- issues.
- Perform basic Active Directory activities such as password reset, account unlock and user support.
- Troubleshoot basic DNS, DHCP,
- Group Policy and network connectivity issues.
- Provide basic VDI support and remote troubleshooting.
- Install/configure and troubleshoot software, printers, scanners and other end-user peripherals.
- Support Microsoft Office, Outlook, Teams, Webex, Zoom and web browsers.
- Create, update and manage incidents/service requests in the ticketing tool.
- Work within response/resolution SLAs, prioritize tickets and escalate unresolved issues appropriately.
- Maintain clear ticket documentation and follow SOPs/technical documentation.
- Communicate clearly and confidently with US clients over calls and tickets.
Required Skills
- Windows 10/11 troubleshooting
- Basic Active Directory, DNS, DHCP and Group Policy
- Basic networking and VDI knowledge
- Microsoft Office, Outlook and Teams
- Ticketing tools and SLA awareness
- Good verbal and written English communication
- Strong troubleshooting and problem-solving mindset
Good to Have – Optional
- O365/Microsoft 365 knowledge,
- User Provisioning (Create/Modify/Delete), PowerShell basics,
- ServiceNow/ITIL knowledge or relevant Microsoft/CompTIA certification.
Candidate Requirements
- BSC, BCA, MCA
- Freshers or candidates with
- 0–1.5 years of Service Desk, Desktop Support, EUC, IT Support or Windows Support experience.
- Good communication, confidence and customer-service attitude.
- Willingness to work from office and in a 24×7 rotational shift environment, including weekends/holidays as scheduled
