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Desktop Support - IT Engineer

3-6 Years
SGD 0.36 - 0.42 LPA
  • Posted 2 hours ago
  • Be among the first 10 applicants

Job Description

  • Supporting IT security and vulnerability patch management for all end-user IT devices.
  • Enhancing the AI helpdesk capabilities to improve the workflow and automation on routine IT.
  • Analyzing the helpdesk tickets and Microsoft Intune metrics to understand the recurring problem to provide improvement solutions.
  • Reworking IT SOP documentation to improve end-user experience.
  • Providing end-user IT operations & Support.
  • Providing Microsoft M365 ecosystem, including Copilot support.
  • Managing SharePoint-related requests and enhancements.
  • Supporting Customer's Ongoing IT infrastructure improvement initiatives (server room and office network).
  • Providing dedicated support for Customer's VIP users.

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About Company

Job ID: 153611227

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