Job Description – Desktop Support Engineer / Technical Support Engineer / System Administrator ( third party payroll)

Client Company: Tata Technologies Limited (TTL)

Payroll: T&M Services Consulting Pvt. Ltd.

Job Location: Hinjewadi, Pune

Experience: 2–4 Years

Qualification: Any Bachelor's Degree (Computer Science / IT / Engineering preferred)

Employment Type: Third-Party Payroll

Job Summary

We are looking for a skilled Desktop Support Engineer to provide technical support to end users by troubleshooting hardware, software, operating systems, and network-related issues. The candidate will be responsible for maintaining IT infrastructure, resolving user queries, managing system updates, and ensuring smooth functioning of desktop systems.

Key Responsibilities

• Provide desktop and technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user issues through tickets, emails, calls, and on-site support.
• Install, configure, and upgrade operating systems, applications, and computer peripherals.
• Perform OS reimaging, Windows upgrades, patches, and software deployment.
• Manage Active Directory, Exchange, and Group Policy.
• Handle Microsoft Office, antivirus, anti-malware, and patch management.
• Perform network troubleshooting and connectivity support.
• Maintain IT asset inventory and documentation.
• Manage system backups and data recovery activities.
• Ensure timely resolution of tickets and adherence to SLA requirements.
• Provide remote and on-site technical assistance to end users.
• Prepare technical reports, maintain issue logs, and update support documentation.

Required Skills

• Desktop Support / Technical Support / System Administration.
• Windows OS Installation, Configuration & Troubleshooting.
• OS Reimaging, Windows Upgradation & Patch Management.
• Active Directory, Exchange & Group Policy.
• Hardware, Software & Network Troubleshooting.
• Microsoft Office and Peripheral Support (Printers, Scanners, etc.).
• Antivirus, Anti-Malware & Asset Management.
• Remote Desktop Support and Ticketing Tools.
• Good communication and problem-solving skills.

Eligibility Criteria

• 2–4 years of relevant experience in IT/Desktop Support.
• Bachelor's degree in any discipline; Computer Science, IT or Engineering preferred.
• Experience in supporting design applications will be an added advantage.
• Good communication and customer-handling skills.
• Strong troubleshooting and multitasking abilities.

Interested candidates can share their updated CV for further consid