Scope of Work and Responsibilities
- Analytical in solving and troubleshooting customer's IT network and infrastructure.
- IT Support Technicians work to maintain inhouse and clients computer systems and networks.
- Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
- Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
- Able to fulfill KPI given for performance review
- Must be familiar with common PC and application software Reloading Backup of Desktop systems
- Any other ad-hoc duties assigned by superiors or Directors
- Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors
Soft Skills
- Strong interpersonal and communication skills.
- Strong trouble-shooting and problem solving skills
- Proactive, flexible and energetic team player
- Possess a positive can-do attitude towards work.
- Fluent in English and writing
Requirements:
- Diploma / Degree or other relevant qualification
- At least 2 years of experience in Desktop support
- Install, configure, and update operating systems (like Windows or macOS) and business applications.
- Replace faulty components like hard drives, memory, and screens, or set up new workstations for employees or clients
- Strong communication and tech support skills
- Record problems and solutions in a helpdesk ticketing system and track hardware inventory
- Ensure antivirus tools are active, apply security patches, and assist with data backup routines.
- Cloud administration such as M365 and Email control panel is essential
- Experience with standard desktop imaging and packaging
- Strong network troubleshooting skills and understanding of networking.
We regret that only shortlisted candidates will be notified.
