Desktop Support Engineer / System Administrator / IT Support Engineer

Job Description: Desktop Support Engineer / System Administrator [0-6 months]

Job Title: Desktop Support Engineer / System Administrator / IT Support Engineer

Job Summary: We are seeking a highly motivated and skilled Desktop Support Engineer / System Administrator with 0-6 month of experience to join our IT team. The ideal candidate will be responsible for providing comprehensive technical support to end-users, maintaining our IT infrastructure, and ensuring the smooth operation of all systems. This role requires an individual with excellent problem-solving abilities, a strong understanding of Windows operating systems and hardware, and exceptional communication skills.

Key Responsibilities:

• Provide L1 technical support to end-users for hardware, software, and network-related issues, both remotely and on-site.
• Install, configure, and troubleshoot Windows operating systems (Windows 11, Mac) and various software applications.
• Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, printers, and other peripherals.
• Manage and support Microsoft 365 and other productivity tools.
• Administer user accounts, permissions, and group policies in Active Directory.
• Manage Google Workspace accounts, including user creation, password resets, mail forwarding, and group management.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Assist with network troubleshooting, including LAN/WAN connectivity, Wi-Fi, and VPN issues.
• Document IT procedures, solutions, and inventory accurately.
• Participate in IT projects, including system deployments, migrations, and upgrades.
• Educate users on best practices for IT security and system usage.
• Collaborate with other IT team members and departments to resolve complex issues.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 0-6 months of proven experience in a Desktop Support, System Administration, or IT Support role.
• Excellent verbal communication skills with the ability to explain technical concepts clearly to non-technical users (English & Kannada)
• Excellent writing skills for documenting procedures, communicating updates, and crafting clear support responses.
• Excellent knowledge of Windows Operating Systems (Windows 11, Mac).
• Strong Hardware knowledge, including troubleshooting, assembly, and component replacement for desktops, laptops, and peripherals.
• Proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint, Teams, etc.).
• Good knowledge in Google Workspace and Google Admin.
• Familiarity with Active Directory, Group Policy, and user account management.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
• Experience with ticketing systems and IT service management (ITSM) best practices.
• Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
• Experience with endpoint security solutions (antivirus, anti-malware).