Role Responsibilities:
- Provide hardware/software troubleshooting for desktops, laptops, and peripherals
- Resolve network issues involving TCP/IP, VPN, and wireless connectivity
- Reimage and rebuild systems using tools like MDT, Ghost, or Sysprep
- Maintain documentation, manage inventory, and handle IT asset requests
Key Deliverables:
- Timely resolution of end-user technical issues
- Accurate ticket logging and incident documentation
Installation and maintenance of Windows-based environmentsRole Responsibilities:
- Troubleshoot software, hardware, and connectivity issues on desktops, laptops, and mobile devices
- Perform PC reimaging, hardware upgrades, and Windows OS support
- Handle LAN/WAN, VPN, and wireless network troubleshooting
- Communicate technical solutions effectively to users at all levels
Key Deliverables:
- Timely resolution of end-user IT issues with complete documentation
- Execution of imaging and reimaging tasks using tools like MDT and Sysprep
- Inventory control and IT asset management per company guidelines
- Maintenance of systems security through patching and antivirus updates
- Adherence to IT asset procurement and inventory policies
