Job Type: Backfill
Job Summary
We are seeking an IT Support Specialist to provide onsite end-user support, office infrastructure assistance, asset management, and project-based IT support. The role involves troubleshooting hardware and software issues, managing the IT asset lifecycle, supporting office infrastructure, maintaining inventory, and coordinating with remote technical teams and third-party vendors to ensure seamless IT operations.
Key Responsibilities
End-User Support
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
- Provision, deploy, replace, upgrade, and decommission IT equipment.
- Troubleshoot hardware, software, network connectivity, and end-user issues.
- Escalate complex incidents to Level 2 support teams when required.
Office Infrastructure Support
- Support office IT services, including network connectivity, printing, voice, AV, and workplace technologies.
- Install, configure, maintain, and troubleshoot switches, routers, access points, and related network infrastructure.
- Assist with conference room technologies, smart office solutions, and digital signage.
- Coordinate with vendors and support scheduled maintenance activities.
Asset Management
- Receive, register, label, image, deploy, track, and maintain IT assets.
- Conduct inventory audits and maintain accurate asset records.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.
Project & Site Support
- Support office relocations, hardware refreshes, equipment deployments, and infrastructure projects.
- Assist with business events, technology deployments, and remote hands support.
- Escort and coordinate third-party vendors during onsite activities when required.
Required Skills
- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
- Basic networking knowledge, including LAN, Wi-Fi, switches, routers, and access points.
- Experience with hardware deployment, asset management, and inventory control.
- Strong troubleshooting, documentation, and customer service skills.
- Ability to work independently and effectively collaborate with remote support teams and third-party vendors.
