Desktop Support Engineer

Job Description – Desktop Support Engineer

Position: Desktop Support Engineer

Location: Chandigarh

Experience: 1.6+ Years

Education: Graduation (Mandatory)

Working Days: 6 Days a Week

Job Summary

We are looking for a Desktop Support Engineer with at least 1.6 years of experience to provide end-user IT support, troubleshoot hardware and software issues, and ensure timely resolution of incidents while adhering to Service Level Agreements (SLAs). The ideal candidate should have strong technical troubleshooting skills and experience working with enterprise desktop support tools.

Key Responsibilities

• Provide Level 1/Level 2 desktop support to end users.
• Diagnose and resolve hardware, software, and operating system issues.
• Manage and resolve incidents using a ticketing tool.
• Ensure all support requests are handled within defined SLA timelines.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Perform BitLocker encryption management and recovery.
• Support and troubleshoot Data Loss Prevention (DLP) solutions.
• Deploy software, updates, and patches using SCCM.
• Install, configure, and maintain Windows operating systems and Microsoft Office applications.
• Coordinate with internal teams and vendors for issue resolution.
• Maintain accurate documentation of incidents, resolutions, and asset records.
• Provide excellent customer support while ensuring minimal business disruption.

Required Skills

• Experience with Ticketing Tools
• SLA Management
• Desktop & Laptop Troubleshooting
• Windows OS Support
• BitLocker Administration
• Data Loss Prevention (DLP)
• SCCM (Microsoft System Center Configuration Manager)
• Hardware & Software Troubleshooting
• Excellent communication and customer service skills

Eligibility Criteria

• Graduation (Mandatory)
• Minimum 1.6 years of relevant Desktop Support experience
• Strong analytical and troubleshooting skills
• Ability to work in a fast-paced support environment

Mandatory Documents

Candidates must provide the following documents during the recruitment process:

• Graduation Mark Sheets & Degree Certificate
• Previous Employment Experience Letter(s)
• Offer Letter(s)
• Last 3 Months Salary Slips
• Government-issued Photo ID (if requested)
• Updated Resume

Work Schedule

• 6 Days Working

Apply

Interested candidates can share their updated resume at:

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