Desktop Support Engineer
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Job Description
Title: Desktop Support Engineer
Experience: 2+ years
Location: Ranjangaon, pune
Skills Required: Desktop support, Ticketing tools, L2 support
Notice Period: Immediate joiner or up to 1 month.
We at Coforge are seeking a Desktop Support Engineer to support IT operations in a fast-paced manufacturing environment.
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Roles & Responsibilities
- Provide on-site support for Desktops and laptop Barcode and MRP printers.
- Handheld, fixed, and RF scanners.
- Ensure smooth functioning of production line IT infrastructure with minimal downtime
- Troubleshoot hardware, software, and network-related issues.
- Handle incidents, service requests, and changes using ServiceNow or similar ITSM tools.
- Monitor and manage tickets within defined SLAs and escalate when required.
- Perform installation, configuration, and maintenance of IT equipment
- Coordinate with L2/L3 teams and vendors for issue resolution
- Maintain proper documentation of incidents and solutions
- Support a high-availability environment with a quick turnaround time
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